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The SIM card or eSIM is your device's ticket to the T-Mobile network!

What's a SIM card / eSIM?

SIM card

  • A SIM card is a small chip that contains information your device needs to connect to the T-Mobile network.
  • T-Mobile SIM cards come with adapters to allow for use with Nano, Micro, or Standard SIM sized devices.

eSIM

  • Embedded SIM (eSIM) is just a SIM card gone digital, so you don't have to wait for a physical SIM. 
  • Just download your eSIM over Wi-Fi and connect to the T-Mobile network in minutes!

Set up your SIM card

 

I’m a T-Mobile customer

 

If you're an existing T-Mobile customer upgrading to a new device, contact us to activate your new SIM card before following these steps.

  1. With the device off, open the SIM card tray and insert the SIM card. 
    • For orders with multiple devices, use the order confirmation email to verify which SIM card goes in which device.
    • Here's a short video to guide you through the process.
  2. Turn the device on. Your service should be working.
  3. To transfer data from your old device, review Set up a new T-Mobile phone.
 

I'm a T-Mobile Home Internet customer

 

If you just signed up for T-Mobile Home Internet, the SIM card is already in your device and active! Check out T-Mobile Home Internet Support for information on device placement and setup.

If you've just replaced your Home Internet Gateway, You'll need to remove the SIM card from your old gateway and insert it into the replacement. Choose your device:

Buy a SIM card

Set up your eSIM

If you're switching between Apple & Android, don't have your old device, or have a Prepaid plan, contact us to activate your eSIM before following these steps. To activate a new Prepaid account, check out the T-Mobile Prepaid eSIM app.

 

Apple iPhone

 

There’s a few ways to setup your eSIM:

 

Samsung

 
 

Google

 
  • Make sure you're connected to Wi-Fi and choose to Download your eSIM when you're setting up the device.
  • If you’ve already completed setup, select Settings > Network & Internet, then choose the Add SIM to add a SIM. Select Download your SIM and follow the steps to activate your T-Mobile eSIM.
  • If your device asks for a QR code, contact us so we can email it to you.
 

Motorola

 
  • Make sure you're connected to Wi-Fi and choose to Download your eSIM when you're setting up the device.
  • If you’ve already completed setup, select Settings > Network & Internet, then choose the + icon to add a SIM. Select Download your SIM and follow the steps to activate your T-Mobile eSIM.
  • If your device asks for a QR code, contact us so we can email it to you.
 

Other devices

 
  1. Contact us so we can activate your eSIM.
  2. Connect to Wi-Fi and scan the QR code. Check in Settings > Network & Internet > Mobile Network for most Androids.
  3. Our Tutorials have steps for supported devices.

Get help with your eSIM

Watch our video on installing SIM cards!

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