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[See our latest update](https://www.t-mobile.com/news/community/t-mobile-update-on-covid-19-response) ## In response to COVID-19, we’re committed to providing you safe and convenient solutions to keep you connected—whether you’re at home or visiting one of our stores. ### The help you need—from home. We’ve made it easy to manage your account and services online from wherever you are. Need to check your usage, pay your bill, or upgrade your phone or plan? Save time with the [T-Mobile App](https://www.t-mobile.com/apps/t-mobile-app) or log in to your [My T-Mobile account](https://account.t-mobile.com/signin/v2/?icid=MGPO_TMO_U_20COVID19_MQ78S7ASGP6YRF2HJ20948). ## The help you need—from home. #### Book an in-store appointment. Visiting our stores? In order to better serve you and keep you safe, save time in the store by making an online appointment. 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We understand, if you are past due you can set up a payment arrangement [online](https://my.t-mobile.com/payments/paymentarrangement), or dial 611 from your T-Mobile device to speak to our support team to find the best solution for you. If you've previously contacted us and obtained relief that is ending, contact us again if you need additional options. - ### I come into your stores all the time, how do I know they’re safe? We want to ensure we’re available to serve you in person so we’re taking a number of precautions to ensure you and our employees are safe. These include: - Requiring \[cloth] masks or facial coverings for employees, customers and visitors age 2 and over, at all times - Masks and facial coverings should fit tightly across the face, covering the nose and mouth - Continuing increased cleaning and sanitization - Making hand sanitizer available throughout the stores - Interacting at a safe distance - Adding signage in stores indicating where you and other customers should stand   Gentle reminder, if you’re not feeling well, we have a lot of great self-help options: You can chat with us on T-Mobile.com, or manage your account or upgrade your phone and more in the [T-Mobile App](https://www.t-mobile.com/apps/download-t-mobile-app) (in the App Store or Google Play) or [My T-Mobile](https://www.t-mobile.com/apps/download-t-mobile-app). 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Visit our [store locator page](https://www.t-mobile.com/store-locator?icid=MGPO_TMO_U_CUSTSUPT_0G21RFQ4Q87PHIGO20087) for store status and hours and we encourage you to set an appointment for a time that works best for you. - ### How can I interact with T-Mobile without coming into a store? You can chat with us on T-Mobile.com or manage your account and services, upgrade your phone and more in the [](https://www.t-mobile.com)[T-Mobile App](https://www.t-mobile.com/apps/t-mobile-app) (in the App Store or Google Play) or [My T-Mobile](https://my.t-mobile.com/) and get easy online access to check your usage, pay your bill, upgrade your plan, and more. T-Mobile continues to implement options to ensure we are available to serve you. Beginning now in select markets, and nationally in the second half of April, you can make an appointment through the [store locator page](https://www.t-mobile.com/store-locator) on T-Mobile.com for curbside fulfilment on device and accessory orders (look for "Appointments Available"). - ### Is help available 24/7? Yes, our support team is available 24 hours a day, 7 days a week. However, as we align to evolving COVID-19 guidelines from state, local and federal government agencies, we’re temporarily adjusting our hours to keep our employees and our communities safe. To manage your account or to set up a [payment](https://my.t-mobile.com/onetimepayment) arrangement, just login to [My T-Mobile](https://my.t-mobile.com/), or download the [T-Mobile App](https://www.t-mobile.com/apps/download-t-mobile-app). - ### I need help with TVision installation or my existing service. Can you help? We have suspended professional installations. 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We have agreements with multiple spectrum holders to temporarily light up additional 600 MHz spectrum, expanding network capacity for customers across the country. We're also expanding roaming access for Sprint customers to use the T-Mobile network. Learn more [here](https://www.t-mobile.com/news/tmobile-to-increase-network-capacity-and-expand-roaming-for-sprint-customers). ## Hello! Want to stay logged in? To keep your accounts safe, you'll be automatically logged out in:  Yes, stay logged in No, log me out ## Share your screen while on a call or in store __Get guided support from an Expert in real time__ - For your security, personal info, tabs, and notifications are automatically hidden. - You can stop screen sharing at any time. - Experts can only see what’s on T-Mobile.com. - Don’t use screen share while driving or in any situation where it's unsafe to focus on your screen. 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