T-Mobile 5G Phones FAQ

Got questions?

  • 5G phones have new hardware that requires a 5G network connection. If 5G is not yet available in your area, these devices still give you the ability to have the best network experience available by also connecting to T-Mobile's advanced LTE network. 5G unlocks new possibilities and services that only 5G-capable devices can take advantage of, such as faster speeds, lower latency, and the ability to handle more connections.

  • 5G phones are now available at T-Mobile retail stores. You can also order these devices online here and through your Team of Experts by dialing 611 from your T-Mobile phone or 1-877-413-5903.

  • 5G is the latest evolution of wireless network technology. With 5G, higher amounts of data can be transmitted more efficiently than with 4G LTE. That means strong network reliability, faster downloads, and support for more connected devices than ever before. 5G has the potential to benefit everything from entertainment and gaming to education and public safety.

  • Our promotions are always changing, check out our current deals here.

  • Should I buy a 5G phone now or wait?

    Only a 5G phone let’s you experience the benefits of T-Mobiles 5G network – America’s leader in 5G with the largest & fastest 5G network according to independent industry experts (check our awards above). Most 5G smartphones tap into both T-Mobile’s Extended Range 5G for nationwide coverage and Ultra Capacity 5G for super-fast speeds. And of course, all 5G capable smartphones also light up on LTE. To see what types of coverage are available in your area, check out our coverage map.

  • A 5G-capable phone is the only way to experience the benefits of 5G, like faster speeds and an even more reliable connection.

  • As long as you have a 5G-capable device, all T-Mobile and Metro by T-Mobile plans include access to the 5G network at no extra cost. Shop Plans.

  • By upgrading to a 5G phone, you can start taking advantage of the benefits of 5G—and be equipped for all the future benefits still to come. Plus, now that Sprint is part of T-Mobile, our nationwide 5G network keeps getting bigger and better. So, not only will you benefit from greater 5G coverage, but you’ll also experience faster speeds compared to 4G LTE.

  • T-Mobile has 5G available nationwide now. We implemented 5G in 2019, and we now cover 99% of Americans across 1.8 million square miles.
    Our 5G network is the most advanced, because of our unique combination of spectrum and technologies. Extended Range 5G offers the breadth of nationwide coverage, and Ultra Capacity 5G means speeds as fast as W-Fi.

     

  • Customers on a T-Mobile, Metro by T-Mobile, or Sprint rate plan get 5G access included in their unlimited plan at no extra cost—so you don’t have to pay more for 5G coverage.

  • All T-Mobile and Metro by T-Mobile plans include access to the 5G network at no extra cost. Find the perfect plan.

  • Our nationwide 5G network covers more people and places than anyone else. And we've expanded our 5G network to now cover close to 250 million Americans in more than 7,500 cities and towns nationwide. To see if there's 5G coverage in your area, check out our 5G coverage map.

  • Starting April 7, 2021, we are adding Spectrum, Claro, Xfinity, and UScellular as eligible carriers to the program.

  • You'll know if you phone is 5G compatible if you see a 5G icon in the top bar of your phone when you're in an area with 5G coverage.

  • If you have a 5G capable device and are in a 5G coverage area your device will automatically connect. Check coverage.

  • Unfortunately, no. In order to access 5G networks, you need a 5G-capable phone built with 5G-enabled hardware. We offer a wide selection of 5G phones and 5G access is included in our plans at no extra cost.

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