T-Mobile Price Lock: Frequently Asked Questions

Starting January 18, 2024, customers activating or switching to an eligible rate plan get our Price Lock guarantee that only you can change what you pay—and we mean it! To show just how serious we are, if we were to make a price change and you decide to leave, just let us know within 60 days and we’ll cover the cost of your final month’s recurring service charges.

After May 30, 2024 customers activating a Home Internet Lite or Small Business Internet Lite plan will no longer be eligible for Price Lock, but customers who signed up on these plans between January 18, 2024 and May 29, 2024 will continue to receive the above Price Lock benefit as long as they maintain their qualifying plan.

For accounts activated between April 28, 2022, and January 17, 2024, customers who signed up for qualifying mobile wireless or fixed wireless Home Internet plans (including Lite plans) received our prior Price Lock Guarantee. Under that promotion, new accounts with qualifying service could keep their regular monthly rate plan price for unlimited talk, text, and data on our network, excluding taxes/fees, select limited-time promotions, per-use charges, third-party services, and network management practices. Similarly, for postpaid Home Internet accounts, we guaranteed customers could keep their regular monthly rate plan price for new lines of fixed-wireless internet data, excluding taxes/fees, select limited-time promotions, per-use charges, third-party services, devices and network management practices.

Qualifying mobile wireless accounts activated before April 28, 2022, received our Un-contract Promise. The Un-contract promise is our commitment that only you can change what you pay. We will pay your final month’s recurring service charge if we raise prices, and you choose to leave. Just let us know within 60 days.

Customers who qualified during the above respective time periods won’t see any changes to their Price Lock Guarantee as long as they maintain their qualifying plan. For more information, please contact us by dialing 611 from your T-Mobile phone or calling 1-800-937-8997.

Taxes and fees are outside of T-Mobile’s control and are not covered by Price Lock.

No. Price Lock applies to the published rate plan price on the date of activation for each line, not the original price paid when the account was opened. Price Lock will continue to apply to the available price of additional lines or qualifying plan changes until T-Mobile announces any change to our pricing promise.

We guarantee we won’t raise the rate for your unlimited service on your qualifying smartphone or tablet plan, but other aspects of your service are subject to change, such as:

• Taxes and fees and third-party charges.
• Per-use charges
• Equipment prices
• Some non-data features and programs (Scam Shield Premium, Voicemail to text)
• Select promotional offers, bill credits, and future additional lines may not be included; check your rate plan promotion for details.
• Add-on features, non-recurring costs, or additional services such as JUMP!
• Network management practices will continue to be optimized to give all of our customers the best experience.

Any new customer activating on Go5G Next, Go5G Plus™, Go5G™, Essentials™ Saver, Magenta®, MAX, Essentials™, 55+, Military, First Responder, Home Internet Plus, Unlimited Home and Business Internet, Away, Go5G Business, Go5G Business Next, Business Unlimited Select, Business Unlimited Advanced, Business Unlimited Ultimate, Legacy Business Unlimited, or tablet with unlimited data qualifies for Price Lock for as long as you are in good standing with one of those plans. Plus, existing customers get Price Lock if they switch to Go5G™, Go5G Plus™, or Go5G Next.

Existing customers that switch to our Go5G™, Go5G Plus™ or Go5G Next, Go5G Business, or Go5G Business Next plans also qualify for Price Lock for as long as you are in good standing.

If additional lines are added to an account in the future, Price Lock applies to the published rate plan price on the date of activation for each line, not the original advertised price for additional lines when the account was opened.

For all lines currently on Price Lock plans, if you switch to another plan in the future, you will not be able to revert to your prior plan to re-establish Price Lock. You will instead lose your current Price Lock benefit or move to our newest Price Lock promise if you are switching to an eligible Price Lock plan.

Price lock applies to the following promotions for customers who qualified for the discount and activated their account after April 28, 2022)

• Hometown Discount
• 4 for $100 Essentials
• 2 for $60 Base Essentials (2023 Switch P3)
• $40 Home Internet (2022 HINT P20 & HINT P6 2023)
• $30 Home Internet (2022 HINT P11, 2022 HINT P18 & HINT P3 2023)
• $25 Home Internet (2022 HINT P22)