Protect against phone number port-out scams.

Port out scams are an industry-wide problem that all wireless providers are working to combat. Adding T-Mobile's Account Takeover Protection (Port Out Protection) can protect your phone number from fraudulent port out attempts by others.

Fraudsters are attempting to compromise personal bank accounts by taking over and transferring phone numbers from one wireless provider to another to intercept log in security measures. It’s a scheme that is affecting the entire wireless industry.

We suggest you add our Account Takeover Protection (port out protection) feature to your account. Only the Primary Account Holder (PAH) or Authorized User can add this feature. Only the Primary Account Holder can remove. To do this, you can go to the T-Mobile app or T-Mobile.com through the Manage Adds On page.

If someone attempts to port your number from T-Mobile to another wireless provider, the new provider will be required to validate the request with T-Mobile using the Port Out PIN provided to you.

No, this is in addition to your MyT-Mobile password. It’s an extra numeric PIN that is required by the other wireless provider when you attempt to port your number from T-Mobile to another provider.

Make sure you always have strong and unique passwords on any online or mobile account. For more information on privacy and security, please refer to our online privacy resources.