In addition to the location features and the text, voice, and video calls of the prior watch, SyncUP KIDS^™ Watch 2 also includes first-of-its kind dual cameras, a dedicated bright LED flashlight – that also acts as a flash for the front camera - and Bluetooth pairing for your favorite earbuds or headset. International roaming is also supported in 215+ countries with unlimited text; data speeds will vary by country.

The parent (and only the parent) can set up a contact list from the T-Life app controlling the watch. The smartwatch can only communicate with persons on that contact list and is restricted from contacting anyone else. This includes all voice calls, text messages and video calls.

The kid’s smartwatch is available at T-Mobile retail locations, T-Mobile.com and through our team of Experts.

SyncUP KIDS^™ Watch 2 is available to T-Mobile customers with at least one active voice line.

New or existing customers who purchase a SyncUP KIDS^™ Watch 2 on our monthly payment plan during the promotional period AND activate a new, qualifying line of service will get the device ‘On Us’ via 24 monthly bill credits. Customers must have at least one active voice line on their account to purchase a SyncUP KIDS^™ Watch 2.

SyncUP KIDS^™ Watch 2 uses its own rate plan and is available to T-Mobile customers with at least one active voice line. SyncUP KIDS^™ Watch 2 uses an embedded SIM card and will only work on T-Mobile’s network.

Kids between the ages of 5 and 11 and those in the pre-smartphone phase. The SyncUP KIDS^™ Watch 2 provides kids and parents with many of the safety benefits of a smartphone without the digital safety risks and concerns that are associated with providing a smartphone to a child who may not be ready.

There is no limit to the number of approved contacts that can be added through the T-Life app which controls the SyncUP KIDS^™ Watch 2. The following are the types of contacts that can be added.

• Admin: The Admin is the user that created the watch account and successfully paired it with the T-Life app to manage the watch. Upon successful onboarding, this contact will be a contact on the watch.
• Guardian: A guardian is a user invited by the admin to monitor and manage the child's watch via the SyncUP KIDS app. Guardians cannot invite additional parents or guardians to monitor the SyncUP KIDS Watch.
• Friend: A Friend is a user invited by the admin to communicate with the child's watch. Friends do not need an app to communicate with the child’s watch.

Yes, the T-Life app is used to manage and locate your SyncUP KIDS Watch. Go to the “Connect” tab at the bottom of the app to bring up a map. The T-Life app is free and available in both App Store and Google Play and has many other great features in addition to managing your SyncUP KIDS^™ Watch 2. Ensure that your mobile device is up to date with the latest operating system and meets the minimum technical requirements.

Please reach out to T-Mobile General Customer Care & Technical Support. Customer Care Representatives are available every day, 24 hrs/day and 7 days/week to assist you. From your phone Dial 611 or 1-800-937-8997.

Yes. SyncUP KIDS^™ Watch 2 carries a one-year warranty against manufacturer defect or breakdown.

Yes, Video Calling between the SyncUP KIDS Watch and the T-Life app is easy and fun to stay connected with your kids! To get started, ensure you are on the latest software and Firmware on the T-Life app and Watch.

Video Calling is included with your SyncUP KIDS^™ Watch 2 plan and does not cost extra.

Video calling is only available to approved contacts designated as the Admin or Guardian contact. Video Calling is not currently available to the Friend contact type. Guardians not designated as Emergency Contacts will be unable to Video Call with the Watch while School Mode is enabled.

Most calls can last from 5-6 minutes as long as the watch has over 10% battery life, a strong 4G LTE connection, and the watch is not overheating. If multiple video calls are completed back-to-back, the video calls will get shorter and shorter to preserve smartwatch performance. The app will display a warning banner about 1 minute before the video call is disconnected. The Watch will auto-decline incoming video calls if the battery temperature is higher than normal, the battery is below 10%, or the signal on the watch is weak.

Video Calling is between the SyncUP KIDS^™ Watch 2 and a phone with the T-Life app that is on the contact list of that specific SyncUP KIDS^™ Watch 2. You must have a valid T-Mobile ID and be logged in to the latest T-Life app software on the participating phone. You must also be an Admin or a Guardian contact for the Watch. The app will request access to smartphones, Microphone, and Camera permissions. The watch must also have a stable 4G LTE connection (2 bar minimum) and over 10% battery life.

SyncUP KIDS^™ Watch 2:

• At least 10% battery life.
• At least two bars of 4G LTE coverage.
• Camera permissions enabled.
• Not turned off, in Airplane mode, or offline.
• Should not be overheating.

T-Life App on phone:

• Must be an Admin or Guardian to the watch.
• Camera and Microphone permissions enabled.
• Be an Emergency Contact if School Mode is enabled.

Yes, SyncUP KIDS^™ Watch 2 has international roaming included in the rate plan – coverage and capabilities vary by location.

• Unlimited text is available in 215+ countries.
• In Canada/Mexico, the rate plan also includes unlimited calling, and up to 5GB of data for video calling. Data speeds may vary by location and conditions.
• In Austria, Croatia, Czech Republic, Germany, Greece, Hungary, Macedonia, Montenegro, Poland, Romania, Slovakia, the rate plan includes up to 5GB of data for video calling. Data speeds may vary by location and conditions.