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T‑Mobile Executive Vice President of Customer Care Callie Field talks about Team of Experts at the Charleston Customer Experience Center on Wednesday, August 15, 2018
T‑Mobile Executive Vice President of Customer Care Callie Field addresses the audience at T‑Mobile’s Un-carrier NEXT event at the T‑Mobile Customer Experience Center on Wednesday, August 15, 2018 in Charleston, S.C. The event introduced Team of Experts, aimed to reinvent customer service with a tight-knit team dedicated to a group of customers, eliminating bots and automated phone menus. (Sean Rayford/AP Images for T‑Mobile)
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