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Biometric Data

PRIVACY NOTICE

Last updated: April 30, 2025

Overview

T-Mobile cares about the security of your personal data and wants to protect you and us against fraud. T-Mobile and our service providers (“we” or “us”) collect, use, and store biometric data through the use of ID scanning and facial recognition technology to verify your identity and safeguard personal data as part of our security and fraud prevention efforts.

This notice describes our collection, use, disclosure, and retention of biometric data for security, identity verification, and fraud prevention purposes.  When we refer to “biometric data,” we mean information about your unique physical or biological characteristics used to identify you. For example, face scans may be considered biometric data if they are used to identify you.   

How we collect and use your biometric data

With your consent, we collect, use, and store your biometric data to verify your identity (and that the government-issued ID you present is yours), secure your T-Mobile account, protect personal data from unauthorized disclosure, and prevent fraud. For example, we compare the photo on your ID with (1) photos or selfies collected through interactions with T-Mobile (in-store, online, and via T-Life or other T-Mobile apps) and (2) photos of persons that may have been involved in fraudulent transactions with T-Mobile or other companies in the past. We monitor transactions for instances of fraud and may use related information, including biometric data from photos/selfies or IDs T-Mobile previously collected or collects in the future, to protect T-Mobile and others.

How we retain, disclose, and protect your biometric data

Unless further use is needed to prevent recurring fraud, we delete your biometric data as follows:

  • If you select biometric verification for a single transaction, we will delete your biometric data after that transaction is completed.

  • If you select biometric verification for ongoing use, we will delete your biometric data after three years, or after one year of your relationship with T-Mobile ending, whichever comes first. 

We may disclose your biometric data to our service providers for the purposes described in this Notice to provide the products or services you request. We may also disclose your biometric data with your consent, or where required by law (for example, with law enforcement when a valid legal request is made). T-Mobile will not sell, lease, trade, or otherwise profit from your biometric data.

We take our responsibility to safeguard your biometric data seriously and are constantly working to exercise care when handling customers’ biometric and other sensitive information.

Your privacy choices

T-Mobile will not collect, use, or store your biometric data without your consent. For certain transactions, you may decline to have your biometric data collected, but this may limit the ways we can protect you and your account from identity theft or fraud. If we cannot verify your identity, we may restrict your access to account data in our systems.

Unless an exception applies, you may revoke your biometric data consent by calling T-Mobile Customer Care at 1-800-937-8997 (or 611 for current T-Mobile customers).