How to correct personal data with us.

To correct personal data for your child or an adult customer you represent, get started with our Parent, guardian, and authorized agent help page.

To correct your own personal data, follow the instructions below.

Log in to your My T-Mobile account

Time estimate: Usually less than five minutes

It’s fast and easy to correct your personal information in your My T-Mobile account. Just log in using the app on your phone or your desktop browser. Then select My Profile to manage your settings and preferences.

Billing & payments

This is where you can correct your billing address, AutoPay, payment methods, and paperless billing.

T-Mobile ID

This is the place to edit your name, email, password, security questions, and phone numbers.

Caller ID

This is where you can update the name people see on their phone when you call them.

Line settings

Here’s where you can update your preferred name, E911/usage address, and line permissions.

Note: If you’re a former customer and you canceled your T-Mobile service more than 30 days ago, your account data is automatically deleted.

Call Customer Care

Time estimate: 10 minutes

Let us help you correct personal data associated with your account.

Visit a T-Mobile store

Time estimate: Varies

The best way to correct your personal information is in your My T-Mobile Account, but you can ask for help at a retail store. Bring your valid U.S. driver’s license or passport as proof of your identity.

Find a T-Mobile store

Use our online form

Time estimate: Up to 45 days

If you’re unable to correct your information in your My T-Mobile Account, you may submit a personal data request online.

Get started