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New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

Manage your payments and payment arrangements in the T-Mobile for Business Account Hub portal.

On this page:

Make a payment

Limits on payment amounts

  • The maximum amount for a one-time payment using a debit or credit card is $25,000.
  • The maximum amount of a one-time ECP (Electronic Check Processing) transaction is $9,999.99.
  • You can make multiple payments within a 24—hour period using the same payment method as long as each payment differs by at least $0.01.

Make a payment

  1. Log in to Account Hub to go to Billing. If you have multiple accounts, select the desired one.
  2. Select Make payment to enter the Payment Amount and Payment Date.
  3. Choose your payment method (bank transfer or credit/debit card) or select Pay in installments to set up a payment arrangement.
  4. Select Submit to complete the payment process.

Equipment Installment Payments (EIP)

  1. Log in to Account Hub to select Billing and choose the desired account.
  2. Select Equipment Installment Plans and select the device or line for which you want to make a payment.
  3. Select Make Extra Payment and enter the payment details, including amount, date, and payment information (bank transfer or credit/debit card).
  4. Enter the billing address and click on Submit.
  5. A payment receipt, updated EIP loan information will be displayed, and an email confirmation will be sent to the address on file.

You can also view EIP information, such as down payments made, loan balance, loan ID, and the number of payments remaining.

Bill pay from your bank

Once set up is authorized by you, all scheduled payments will be handled by your bank. If payment issues arise, T-Mobile does not have access to view or modify your scheduled bank payments.

  1. Contact your bank or log in to your bank account online to set up or change bill pay.
  2. Add T-Mobile as a provider through your bank if setting up bill pay for the first time.
  3. Provide your bank with the following payee details:
    • T-Mobile account number, which can be found on the Account tab in the T-Mobile app, in your account online, or on your paper bill.
    • Payee name: T-Mobile
    • Payment address: T-Mobile, P.O. Box 742596, Cincinnati, OH 45274-2596

 

Payment history

  1. Log in to Account Hub and go to Billing. If you have multiple accounts, select the desired account.
  2. Go to the Payments tab. Recent payments are displayed or enter payment number to search.

 

AutoPay

  1. Log in to Account Hub and go to the Billing section. If you have multiple accounts, select the desired one.
  2. Go to the Settings tab and select AutoPay.
  3. Select one of the options: Enroll Now, Edit, or Turn Off Auto Pay.
  4. Enter payment type details (credit card or direct deposit from bank) then select Save changes.

 

Payment arrangements

 

Set up a payment arrangement

 
  1. Log in to  Account Hub.
  2. Go to Billing. If you have multiple accounts, select the desired account.
  3. Go to the Settings tab. 
  4. Select the Make Payment button.
  5. Select the Pay in installments radio button under Payment amount.
  6. Enter first payment installment amount. Must be at least 20% of balance due.
  7. Select first payment installment date.
  8. Enter second payment installment amount. Must be for remaining balance due. Over-payment not permitted.
  9. Select second payment installment date.
  10. Enter credit/debit/banking details, billing address, and installment plan notification preferences.
  11. Enter the phone number for validation and to receive a text confirmation notification.
  12. Select Submit. A confirmation screen with a summary of the payment arrangements will appear.
 

Edit a payment arrangement (payment method changes only)

 
  1. Log in to  Account Hub.
  2. Go to Billing. If you have multiple accounts, select the desired account.
  3. Go to the Settings tab. 
  4. Select the three dots for the selected account, then select Edit Payment Arrangement. You can only change the payment method (not the amount) and it cannot be changed within 24 hours of a scheduled installment.
 

Locate payment arrangement history

 
  1. Log in to  Account Hub.
  2. Go to Billing. If you have multiple accounts, select the desired account.
  3. Go to the Settings tab. 
  4. Go to Manage Accounts, select Transactions. On the Transactions screen, the payment arrangement success notification will be displayed. 

 

Learn about ways to view your bill and usage on the Account Hub billing page. 

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