Learn how to activate a new line in the T-Mobile for Business Account Hub.
On this page:
Add a line to an existing account
A warning message will appear if you try to access the shop feature with a suspended account.
- Log in to Account Hub and go to Shop. Select the desired account.
- Select either the Devices or SIM Only tab.
- From the Devices tab, select the desired device and choose from the available options such as EIP, device color, memory storage, quantity, plan, additional services, and device protection.
- From the SIM only tab, select either SIM Card Only or Already have a device and SIM card. Choose the appropriate plan options and make the necessary choices for device type, quantity, SIM card number, plan and additional services.
- Review the Summary page and select Add to Cart. Enter shipping and payment details.
- Assign lines to the order by choosing to activate lines with a new area code, port in some or all lines, or a combination of both. If transferring lines, provide the required information for each transferred line if required by Global Settings.
- Number to transfer
- Transfer date
- Other Service Provider (OSP) account number
- Other Service Provider (OSP) PIN/password
- First and last name
- Tax ID or SSN last four
- Billing address of the business on the other service provider
- Accept the terms and conditions and select Submit to complete the process.
Place a duplicate order
- Log in to Account Hub and go to Shop. Select the desired account if you have multiple accounts.
- From the Order History tab, select Order again on the desired order number to repeat a previous order.
Check out the Account Hub Order Support page for additional information for order approvals, status updates, and history.
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