To qualify for the trade-in value and promotional enrollment, trade in your old T-Mobile Business device within 45 days of the shipping date of your new device. For Consumer accounts device trade-in refer to Return your trade-in device | T-Mobile Support.

T-Mobile for business device trade-in

• T-Mobile Business customers will receive shipping materials and a shipping label.
• Return your trade-in device using the provided materials.
• The trade-in credit will appear on your wireless bill.

Trade-in guidelines

• You have 45 days to return your trade-in device. If not received within 45 days:
  • You will not receive the one-time bill credit.
  • The device promotion will be unenrolled.
  • Any promotional credits already issued may be reversed.
• It may take up to two billing cycles for the trade-in value to be applied.
• You'll receive status updates via text messages and emails. T-Mobile Business customers can view their trade-in status on Account Hub.
• The estimated value may change once the device is assessed. We'll notify you if the value or promotional credit changes.
• Log into Account Hub to accept new device value offers or request the return of the device.
• Your trade-in device may not qualify if:
  • It is reported as lost or stolen.
  • The anti-theft feature “Find My iPhone” is turned ON. Turn it OFF before shipping.
  • There is damage to the device.

Order status and trade-in label

• You’ll need your order number, billing ZIP Code, and last name to check status.
• Log into Account Hub to review your trade-in accepted value and return shipping label instructions.
• Keep the return merchandise authorization (RMA) number, tracking number, and trade-in details for your records.