Support
New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics
Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics
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Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics
Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics
Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics
SUPPORT
New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

Get help if DIGITS isn't working.

On this page:

DIGITS app issues

  1. Make sure you've set up an e911 address.
  2. Allow other devices to use your number and make sure your T-Mobile ID is added to the line you're attempting to use.
    Find steps in Get started with DIGITS.
  3. Turn off Bluetooth.
  4. Make sure you downloaded the DIGITS app.
  5. Open the app store. Check for any app updates and install them.
  6. Make sure your device is updated to Apple iOS 13 / Android 8 or newer.
  7. Clear the DIGITS app data and restart the device.
  8. Log out of the app and log in again using the T-Mobile ID.

Calling & messaging issues

  1. Make sure you set up an e911 address.
  2. Allow other devices to use your number and make sure your T-Mobile ID is added to the line you're attempting to use.
    Find steps in Get started with DIGITS.
  3. Check that your phone shows at least 2 bars of signal and you can access the internet.
    If not, we need to fix that first. Check out Signal issues or Data issues.
  4. Turn off the DIGITS line and turn it back on.

Missing lines and sign-in issues

  1. Make sure your T-Mobile ID is assigned to the line in the DIGITS portal or DIGITS app.
  2. Make sure you set up an e911 address.
  3. Allow other devices to use your number and make sure your T-Mobile ID is added to the line you're attempting to use.
    Find steps in Get started with DIGITS.
  4. Open the app store and install any updates for the DIGITS app.
  5. Log out of the app and log in again using the T-Mobile ID.

Web client (DIGITS.T-Mobile.com) issues

  1. Make sure your T-Mobile ID is assigned to the line in the DIGITS portal or DIGITS app.
  2. Make sure you set up an e911 address.
  3. Allow other devices to use your number and make sure your T-Mobile ID is added to the line you're attempting to use.
    Find steps in Get started with DIGITS.
  4. Use a Chromium browser to access the site and check for updates to the browser. Older versions and other browsers aren't supported.
  5. Disable any ad blockers you have installed in the web browser. They can interfere with the website.
  6. Make sure the date and time on the computer are correct.
  7. Restart the computer.
  8. Log out and back into the DIGITS web client.

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