Learn how Protection 360™ (P360) protects your device. If you need to file a claim, find out how.

What's included with P360

Protection 360™ is a complete device protection program that covers repair or replacement for loss, theft, accidental damage (including $0 front screen repairs), and mechanical & electrical failure, even after the manufacturer’s warranty expires. 

• For complete coverage details, benefits, limitations, exclusions, and costs, visit mytmoclaim.com/terms. 
• Device protection is not required to activate service with T-Mobile, but without protection, you may be responsible for the full replacement cost of your device if it is accidentally damaged, lost, stolen or suffers a mechanical breakdown. 
• Protection 360 gives you access to both an insurance plan and a service contract plan. In New York, these options can be bought separately.

In New York:

• The Insurance Device Protection Plan provides coverage for accidental damage, loss, and theft. For BYOD customers, this benefit starts after the manufacturer's warranty expires.
• The Service Contract Device Protection Plan provides coverage for mechanical and electrical failure, JUMP!® Upgrades, unlimited screen protector replacements, and access to tech support and mobile security apps.
• Discount for both plans: If you buy both the Insurance Device Protection Plan and the Service Contract Device Protection Plan, you'll get a discount of up to $1.50 on the Insurance Device Protection Plan, depending on the device tier.
• • If you choose to buy a service contract from another provider and want to enroll in the Insurance Device Protection Plan and receive the same discount, please visit a T-Mobile store or Contact Us within 30 days of enrollment. You must show proof of service contract.

How claims work

• Unlimited claims for accidental damage (including front screen and back glass repair) and mechanical & electrical failure.
• Up to five total claims in any rolling 12-month period based on the date of the first repair or replacement for loss and theft.
• Once your claim is approved, a deductible based on your device tier and the type of claim plus tax, if applicable, will be collected from you by credit card, debit card or eCheck.
• $5 processing fee for mechanical and electrical failure exchanges through T-Mobile. 
  • No processing fee for eligible hardware service claims handled by the manufacturer. All BYOD hardware service exchanges must be handled by Assurant. 
  • No processing fee for BYOD coverage (add savings and overnight shipping.)
• File claims online at www.mytmoclaim.com or in the Protection 360 app on Android or iOS 

Monthly cost

For complete plan details, including monthly cost, benefits, exclusions, deductibles, limits, and disclosures, visit mytmoclaim.com/terms.

Service fee/deductible

• Service fee/deductible is based on your device model and the type of claim, which will be collected at the time your claim is approved.
• For complete plan details, including benefits, exclusions, deductibles, limits, and disclosures, visit: https://mytmoclaim.com/deductible.aspx

Check you have device protection coverage

Enroll in device protection

1. Log in to T-Life and choose the Manage tab.
2. Select the device you want to add device protection to, then choose Add Protection.
3. Follow the on-screen steps to complete a device inspection and add protection.
   • Make sure you’re in a well-lit area
   • Have a 2nd device or a mirror available
   • Turn off Bluetooth and disconnect any audio accessories

If you’re unable to use T-Life for the device inspection, you may still complete one at a T-Mobile store.

Cancel device protection

You may cancel coverage from your account online at any time.

By removing device protection, you will also lose these services:

• In the unfortunate event that your device is lost, stolen, or damaged, you are responsible for the full cost to repair or replace your device.
  • Apple devices will lose AppleCare Services and it cannot be re-added to this device.
  • Review the price of a new device and compare it to your deductible. Check the Assurant My Deductible page for additional information.
• McAfee Security with ID theft protection support, which helps to:
  • Protect devices (up to 10) against the latest viruses, malware, and online threats
  • Wipe and lock your data remotely
• JUMP! Upgrades

Full Terms

For complete coverage details, including benefits, limitations, exclusions and costs, please visit mytmoclaim.com/terms.

This is a month-to-month program that automatically renews unless canceled. Property insurance is underwritten by American Bankers Insurance Company of Florida in all states except New York. In New York, property insurance is underwritten by the American Security Insurance Company. The Service Contract Obligor  is Federal Warranty Service Corporation in all states, except in CA — Sureway, Inc.; in FL — United Service Protection, Inc.; in OK — Assurant Service Protection, Inc. All of these companies operate under the trade name Assurant. McAfee Security for T-Mobile is provided by McAfee, Inc. The McAfee Security for T-Mobile app and the Protection 360 app by Assurant aren’t insurance products or service contracts and are part of Protection 360.