Use T-Life to get the most out of your T-Mobile SyncUP TRACKER device.
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App requirements
- Wi-Fi: 802.11 at 2.4 GHz
- Android 11 or later (tablets not supported)
- iOS 16 or later (iPad not supported)
Download and login
T-Life is required. It allows you to access your items' location, notifications and more.
- The app is available for free on the Apple App Store, Google Play Store, or t-mobile.com/syncuptracker.
- Make sure your smartphone is up-to-date with the latest operating system and that it meets the requirements.
Get started
- Log into the T-Life app.
- Select the Locatetab and choose either People or Things.
- Select + Add and choose Add SyncUP Tracker > I have a Tracker device.
- If prompted, select to agree to push notifications.
- Check the box to agree to the terms & conditions, then choose I accept.
- Choose how to add your SyncUP Tracker:
- Scan QR Code: Use the camera on your phone to scan the QR code on the back of the Tracker.
- Enter code manually: Enter the IMEI number found on the back of the Tracker, then select Next.
- Follow the on-screen steps to finish setting up your Tracker profile and adding the device.
Use the app
View Tracker location
- Open T-Life and choose the Locate tab.
- Select the SyncUP Tracker in the Things section.
- The location will appear on the map.
View and create a virtual Boundary
- Open T-Life and choose the Locate tab.
- Select the SyncUP Tracker in the Things section.
- Select Virtual Boundaries and choose to add a new one.
- Use the map or enter the address to your desired location.
- Enter the rest of the information, like a boundary name and included devices, then choose Save.
Get Directions to your TRACKER
- Open T-Life and choose the Locate tab.
- Select the SyncUP Tracker in the Things section.
- Choose Get Directions.
View Location History
- Open T-Life and choose the Locate tab.
- Select the SyncUP Tracker in the Things section.
- Choose Location History.
Change the device Tracking Mode
- Open T-Life and choose the Locate tab.
- Select the SyncUP Tracker in the Things section.
- Choose the desired tracking mode.
Use the Light Sensor
- Open T-Life and choose the Locate tab.
- Select the SyncUP Tracker in the Things section.
- Choose the Gear icon and select Tracker Notifications > Light Sensor.
- Choose if you want the light sensors to detect Dark to Light, Light to Dark, or both light event types.
Use Motion Alert
- Open T-Life and choose the Locate tab.
- Select the SyncUP Tracker in the Things section.
- Choose the Gear icon and select Tracker Notifications > Motion Alert.
View Notifications
- Open T-Life and choose the Locate tab.
- Select the SyncUP Tracker in the Things section.
- Choose the Bell icon.
Refresh Location
- Open T-Life and choose the Locate tab.
- Select the SyncUP Tracker in the Things section.
- Choose the Gear icon and select Location Refresh.
Change notification settings
- Open T-Life and choose the Locate tab.
- Select the SyncUP Tracker in the Things section.
- Choose the Gear icon and select Tracker Notifications.
Edit your device profile
- Open T-Life and choose the Locate tab.
- Select the SyncUP Tracker in the Things section.
- Choose the Gear icon and select Cusomize to change the following:
- Tracker Type
- Image Type
- Avatar
- Device Name
View Device information
- Open T-Life and choose the Locate tab.
- Select the SyncUP Tracker in the Things section.
- Choose the Gear icon and select Device Information.
Report an issue
- Open T-Life.
- From anywhere in the app, shake your phone and select Report a bug.
- Choose Locate> SyncUP TRACKER to report an issue with your SyncUP TRACKER device or app.
Help Center
- Open T-Life and choose the Locate tab.
- Select the SyncUP Tracker in the Things section.
- Choose the Gear icon and select Help Center.
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