Skip to main content
Contact & support
Check availability

Advanced Cyber Security

Advanced Cyber Security is included with Amplified and All-In Home Internet plans.

What's Included

Advanced Cyber Security gives you peace of mind with proactive threat detection and protection for your home network, increasing safety and confidence in your digital activities across all connected devices, including laptops, and IoT devices.

  • Safe Browsing helps prevent you from accessing malicious sites that put you at risk for viruses, malware, and ransomware.
  • Malicious traffic protection helps prevents bad actors from accessing connected devices, or your devices from connecting to malicious sites/servers, and automatically blocks that network traffic and cut off access.
  • Anomaly Detection can recognize irregular network traffic patterns and automatically blocks network traffic and cuts off access, deterring cybercriminals from accessing your IoT devices such as security cameras.
  • Botnet prevention provides a second layer of protection against cybercriminals from utilizing your devices, which could slow down your home network.
  • Available with Amplified Home Internet and All-In Home Internet plans.

Getting Started

Advanced Cyber Security is managed via the T-Life app.

  • The feature is found under Security within the T-Life app.
  • Set up your gateway first via the T-Life app before accessing Security.
  • You must log in with your T-Mobile ID or Security will not be visible.

 

How to Access

  1. Go to T-Life > Connect > Manage my Home Internet.
  2. Go to the Security tab at the top.
  3. First time access only: select Let's Go where it says Network Security is Here.

Managing Advanced Cyber Security

    • Security Status: Green = Advanced Cyber Security is actively protecting
    • Threats: Will display number of Threats Blocked (volume) and Sites Blocked in last 30 days
      • Select Sites Blocked or Threats Blocked to display, by date, the device the threat was detected on, and general description of the threat
      • If a device hasn't been connected to the network in the last 7 days, you won’t be able to see the name of the device or threats in the threat history.
    • Deep Dive: Option to learn more about the threat types and/or more about Advanced Cyber Security

    1. Go to Security tab > select Threats blocked or Sites blocked.
    2. Select a Safe browsing threat to view its Threat details page.
    3. Select Unblock for 1 hour at bottom of screen.
    4. Screen will say “This site will be blocked again at XX:XX time." (60 minutes from unblock)
      • Example: If you select unblock at 10:30am, T-Life will show "This site will be blocked again at 11:30am".

     

    1. Go to the More tab.
    2. Under settings, Enable Advanced Security will show as enabled.
      • Toggle to Off and Security tab will now show Security is disabled.
      • Toggle to On and Security tab will show Security is enabled.

Support

If you’re having issues accessing a specific website or would like to understand if it is our feature blocking the website, contact T-Mobile customer service.

Looking for something else?

Return to T-Mobile Internet Support

 

Was this helpful?

   Survey Link