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Home Internet Plus

Check out the details below for help with your T-Mobile Home Internet Plus plan.

What is Home Internet Plus?

Home Internet Plus is a one-stop solution that gives you a comprehensive home Wi-Fi experience. It comes with all the benefits of Home Internet, plus it has a Mesh Access Point included for expanded Wi-Fi coverage across the home, and access to 24/7 tech support for your connected devices in the home, like laptops, Smart TVs, video streaming services, and smart appliances, through Assurant Personal TechPro.

Get the T Life App

Our T Life app allows you to access and experience the new features and functionalities for T-Mobile Home Internet.

  1. Set up your T-Mobile ID to manage all settings for your gateway on the T Life app.
  2. To set up your G4AR Gateway: On the Home screen, scroll down and select the Manage My Home Internet icon. 
  3. To set up your Mesh Access Point: Select the Overview tab and then select Add new access point.
Learn more about the T Life app

Set Up your T-Mobile 5G Gateway (G4AR)

The easiest way to set up your gateway is by downloading our T Life app. Set up the gateway before the Mesh Access Point.

  1. On the Home screen, scroll down and select Manage my home internet icon.
  2. Select I need to set up my gateway.
  3. Select 5G Gateway and follow the prompts.
Learn more about the T-Mobile 5G Gateway (G4AR)

Set Up your T-Mobile Internet Wi-Fi Mesh Access Point

Connecting the Mesh Access Point to your existing Wi-Fi network expands Wi-Fi coverage across the home and gives you strong Wi-Fi no matter how close or far away from the gateway.

The easiest way to set up your Mesh Access Point is using the T Life app.

Steps to Set Up your Mesh Access Point in T Life app

If your gateway is not set up:

  1. Open the T Life app.
  2. On the Home screen, scroll down and select Manage My Home Internet icon.
  3. Select I need to set up my gateway.
  4. Select 5G Gateway and follow the prompts to set up your gateway.
  5. Select the My Wi-Fi tab.
  6. Then select Add new access point and follow the prompts.

If your gateway is set up:

  1. Open the T Life app.
  2. On the Home screen, scroll down and select the My Gateway icon.
  3. Select the My Wi-Fi tab.
  4. Then select Add new access point and follow the prompts.

 

Using your Mesh Access Point

    • T-Mobile Internet Wi-Fi Mesh Access Point
    • RJ-45 Cat.5e Ethernet Cable
    • Power Adapter
    • Set Up Information
    • T-Mobile Terms and Conditions
    • Safety and Regulatory Notice

  • If you don’t want to use the T Life app to set up the Mesh Access Point, you can manually set it up with the ethernet cable.

    1. Plug in the power adapter and connect it to the Mesh Access Point.
    2. After the access point is connected to a power source, you should see the LED color change from solid WHITE to blinking WHITE.
    3. Connect the Mesh Access Point to your gateway using the provided ethernet cable.
    4. Wait for the LED on your Mesh Access Point to change from flashing GREEN to solid GREEN.
    5. Your pairing is now complete.
    6. You can now remove the ethernet cable from the gateway and the access point.

    Now let’s find the ideal location for your access point.

    1. Place the Mesh Access Point between your gateway and the weak Wi-Fi signal area and near a power outlet.
    2. Make sure it is in an open space and:
      • Away from devices that may cause interference.
      • Not behind TVs and monitors.
      • Not behind walls or obstructions.
      • Not behind heavy-duty appliances or electronics such as microwave ovens and baby monitors.
      • Not behind metal fixtures, enclosures, cabinets, reinforced concrete, or pipes.
    3. Move the Mesh Access Point to the identified location where your Wi-Fi connection is weak.
    4. Once the Mesh Access Point is connected to the power source at this location, the LED should change from solid WHITE to blinking GREEN and finally solid GREEN.

    Connect Devices

    1. Connect your wireless devices to your network using the Wi-Fi SSID (Wi-Fi name) and Wi-Fi Key (Wi-Fi password) of your gateway.
    2. Use the T Life app to check signal strength.

  • The LED is located on front of the device. The visual LED display allows you to quickly obtain the current condition:

    • Off
      • Device is powered off
    • White
      • Solid: Booting up; Not ready to pair
      • Blinking (0.25s On, 0.25s Off): Booted up and ready to pair
      • Blinking (0.5s On, 0.5s Off): Firmware upgrade in progress
      •  
    • Green
      • Blinking (1s On, 1s Off): Connecting to gateway
      • Solid: Good wireless connection or connected to gateway
    • Yellow
      • Solid: Poor wireless connection
    • Red
      • Solid: No connection
      • Blinking (1s On, 1s Off): Factory reset

    • Dimensions
      • 165mm x 165mm x 33mm
      • 6.5” x 6.5” x 1.3” (Round Shape)
    • Weight
      • 880 g
      • 0.701 lbs
    • Operating environment
      • 0 to 40 o C
      • 32 to 104 o F
    • Power adapter: AC
    • Power input: 100 – 240V, 2A @ DC 15V, 50/60Hz
    • Theoretical power consumption: 30 W
    • Wi-Fi connectivity
      • 11ax 4x4 2.4G
      • 11ax 4x4 5G
    • Security: WPA/WPA2/WPA3
    • Physical interfaces
      • USB Type C x 1 (Regular Power Source)
      • GE LAN (Yellow)
      • Reset pin hole

  • You can reset the Mesh Access Point using a paper clip.

    1. Insert a paperclip or pin into the reset pin hole.
    2. Press and hold for 5 seconds.
    3. Withdraw the paper clip.
    4. The LED should change to blinking RED to indicate the factory reset is in progress.

    • Avoid prolonged exposure to direct sunlight, particularly in warm climates.
    • Also, make sure that obstacles never obstruct airflow vents on the top or bottom of the Mesh Access Point’s enclosure. Allow at least 100mm/4in clearance on all sides of the enclosure. Ensure it is at least 3 feet from baseboard heaters.
    • If it feels hot, unplug it immediately and let the device cool before plugging it in again.

Mesh Access Point Troubleshooting

    • Verify your gateway and access point are both powered on.
    • Try placing the gateway and Access Point in a different location.
    • Try factory reset.

    • The LED displays solid red to indicate there is no network signal, which could mean your Wi-Fi network is down due to several reasons.
    • Be sure your gateway is turned on and working properly or try placing the Mesh Access Point closer to the gateway.
    • If the connection does not improve, contact T-Mobile Internet Customer Service.

    • If the Mesh Access Point does not start, verify the provided power adapter is connected to a working outlet and plugged into the power USB-C port on the Mesh Access Point.
    • If the Mesh Access Point is connected to an outlet and power still does not start, contact T-Mobile Internet Customer Service.

    • If you feel your overall internet experience is poor, try repositioning the Mesh Access Point.
    • You can also use the T Life app to help diagnose the issue.

Assurant Personal TechPro

You can access Assurant Personal TechPro from the Pocket Geek Home app, all included as part of the Home Internet Plus rate plan. Includes 24/7 tech support* 363 days a year; closed on Thanksgiving & Christmas.

  • Assurant Personal TechPro support is available to assist with the setup, configuration, and troubleshooting of your connected home devices, like laptops, Smart TVs, video streaming services, Wi-Fi connected thermostats, and smart appliances.
  • Download the Pocket Geek Home app by Assurant to access 24/7 call/chat/video support.
  • When creating your account, use the same email address that you used when setting up your T-Mobile account.

*The unlimited always available tech support is a 24/7 service from Assurant Personal TechPro to provide Home Internet Plus customers with set up, troubleshooting, virus removal for their smart home devices such as Smart TVs, thermostats, connected appliances, laptops, and more. T-Mobile Care will continue to provide the same customer support for T-Mobile devices and connectivity questions.

Download the Pocket Geek Home app

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