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T-Mobile Wi-Fi Mesh Access Point

Connecting a T-Mobile Wi-Fi Mesh Access Point to your existing network expands Wi-Fi coverage and gives you more powerful performance in more places throughout your home.

Getting Started

Download the T-Life app

  • Set up your T-Mobile ID to manage all settings for your gateway on the T-Life app.
  • Business Internet customers should not sign in with a T-Mobile ID.

 

Set up your gateway

The easiest way to set up your T-Mobile 5G Gateway (G4AR or G4SE) is by downloading our T-Life app. Set up the gateway before the Mesh Access Point.

  1. From the T-Life Home screen, select Locate > Things > Manage.
  2. Select I need to set up my gateway and follow the prompts.
Learn more about the T-Life app Learn more about the gateway

Set up a Mesh Access Point

You can set up your Mesh Access Point with the T-Life app or with an ethernet cable.

 

Set up with the T-Life app

  1. Open the T-Life app.
  2. From the T-Life Home screen, select Locate > Things > Manage.
  3. Select the My Wi-Fi tab.
  4. Select Add new access point and follow the prompts.

  • Use these steps to manually set up your Mesh Access Point with an ethernet cable.

    1. Plug in the power adapter and connect it to the Mesh Access Point. Your Mesh Access Point should be close to the gateway.
    2. After the access point is connected to a power source, you should see the LED color change from solid white to blinking white. This takes a few minutes.
    3. Connect the Mesh Access Point to your gateway using the provided ethernet cable.
    4. Wait for the LED on your Mesh Access Point to change from flashing green to solid green. This takes a few minutes.
    5. Your pairing is now complete.
    6. You can now remove the ethernet cable from the gateway and the access point.
    7. Follow directions below for Mesh Access Point placement.

    1. Place the Mesh Access Point where you have the least Wi-Fi coverage or where you use the Internet the most, in an area that’s away from the gateway and near a power outlet.
    2. Make sure it is in an open space and:
      • Away from devices that may cause interference.
      • Not behind TVs and monitors.
      • Not behind walls or obstructions.
      • Not behind heavy-duty appliances or electronics such as microwave ovens and baby monitors.
      • Not behind metal fixtures, enclosures, cabinets, reinforced concrete, or pipes.
    3. Once the Mesh Access Point is connected to the power source at this location, the LED should change from solid white to blinking green and finally solid green. This will take a few minutes.
    4. If your Mesh Access Point shows a yellow or red light after you plug in, unplug it, and move it closer to the gateway.
    5. You can also use the T-Life app for optimal Mesh Access Point placement. From the Home screen > select Home Internet tile > My Wi-Fi > select the Mesh Access Point > Troubleshoot Access Point.

    1. Connect your wireless devices to your network using the Wi-Fi SSID (Wi-Fi name) and Wi-Fi Key (Wi-Fi password) of your gateway. Refer to the Gateway & Network Set Up page for more details.
    2. Use the T-Life app to check signal strength.

Learn more about your Mesh Access Point

    • The Mesh Access Point is intended to only work for customers on select plans. Review the Home Internet plans to see which plans are compatible with the device.
    • If you are no longer on a plan that is compatible with the Mesh Access Point, features of the device will no longer work and you may be subject to a non-return fee unless you return it to a T-Mobile store.
    • Contact Us for guidance on how to return your Mesh Access Point to a T-Mobile store.

    • T-Mobile Wi-Fi Mesh Access Point
    • RJ-45 Cat.5e Ethernet Cable
    • Power Adapter
    • Set Up Information
    • T-Mobile Terms and Conditions
    • Safety and Regulatory Notice

    • Dimensions
      • 165mm x 165mm x 33mm
      • 6.5” x 6.5” x 1.3” (Round Shape)
    • Weight
      • 880 g
      • 0.701 lbs
    • Operating environment
      • 0 to 40 o C
      • 32 to 104 o F
    • Power adapter: AC
    • Power input: 100 – 240V, 2A @ DC 15V, 50/60Hz
    • Theoretical power consumption: 30 W
    • Wi-Fi connectivity
      • 11ax 4x4 2.4G
      • 11ax 4x4 5G
    • Security: WPA/WPA2/WPA3
    • Physical interfaces
      • USB Type C x 1 (Regular Power Source)
      • GE LAN (Yellow)
      • Reset pin hole

  • The LED is located on front of the device. The visual LED display allows you to quickly obtain the current condition:

    • Off
      • Device is powered off
    • White
      • Solid: Booting up; Not ready to pair
      • Blinking (0.25s On, 0.25s Off): Booted up and ready to pair
      • Blinking (0.5s On, 0.5s Off): Firmware upgrade in progress
      •  
    • Green
      • Blinking (1s On, 1s Off): Connecting to gateway
      • Solid: Good wireless connection or connected to gateway
    • Yellow
      • Solid: Poor wireless connection
    • Red
      • Solid: No connection
      • Blinking (1s On, 1s Off): Factory reset
    • Blue
      • Solid: Mesh Access Point is in recovery mode after failed factory reset. Rebooting the Mesh Access Point will clear this.

     

    1. Unplug the Mesh Access Point from power.
    2. Wait 30 seconds.
    3. Plug the Mesh Access Point back in.
    4. Push in the reset button on back of the mesh (using a paperclip or other sharp object) and continue pressing until you see a blinking white light (this can take a couple of minutes).

    • Avoid prolonged exposure to direct sunlight, particularly in warm climates.
    • Also, make sure that obstacles never obstruct airflow vents on the top or bottom of the Mesh Access Point’s enclosure. Allow at least 100mm/4in clearance on all sides of the enclosure. Ensure it is at least 3 feet from baseboard heaters.
    • If it feels hot, unplug it immediately and let the device cool before plugging it in again.

Troubleshooting

    • Verify your gateway and access point are both powered on.
    • Try placing the gateway and Access Point in a different location.
    • Try factory reset.

    • The LED displays solid red to indicate there is no network signal, which could mean your Wi-Fi network is down due to several reasons.
    • Be sure your gateway is turned on and working properly or try placing the Mesh Access Point closer to the gateway.
    • If the connection does not improve, contact T-Mobile Internet Customer Service.

    • If the Mesh Access Point does not start, verify the provided power adapter is connected to a working outlet and plugged into the power USB-C port on the Mesh Access Point.
    • If the Mesh Access Point is connected to an outlet and power still does not start, contact T-Mobile Internet Customer Service.

    • If you feel your overall internet experience is poor, try repositioning the Mesh Access Point.
    • You can also use the T-Life app to help diagnose the issue.

Looking for something else?

Return to T-Mobile Internet Support

 

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