We've made it easier than ever to switch to T-Mobile. When you switch from an eligible carrier to T-Mobile, we’ll reimburse your previous carrier's remaining device payment balance and/or early termination fee (ETF). Carrier Freedom is now Family Freedom.

Requirements

To participate in Carrier Freedom, you need to meet the following requirements:

1. Port in your number and activate a new voice line
   You'll need to port in (transfer) your number from an eligible postpaid carrier to a T-Mobile account.
   • You’ll need to port in your number and activate a new voice line of service.
   • This offer is not available to port-ins from, prepaid carriers, including T-Mobile Prepaid and Metro by T-Mobile, free Google Voice services, and all MVNOs using T-Mobile’s network.
   • This offer is also not available to port-ins of numbers that have been used with T-Mobile service within the past 90 days.
     
2. Trade-in your phone
   You'll need to trade-in a phone, and make sure of the following:
   • If you're submitting for device plan reimbursement, the device you're trading in must be the one on the device financing agreement from your previous carrier.
   • The device must be able to power on.
   • The LCD and display must be acceptable and there can be no liquid damage.
   • Turn off any of your device's security features, such as activation lock, anti-theft, and Find My iPhone features.
   • The device has been on a payment plan for at least 90 days, and you've made at least three successful minimum payments.
   • You'll need to accept the trade-in quote during your new phone purchase.
3. Buy a new phone
   You'll need to purchase a new phone via our Equipment Installment Plan.
   
4. Submit your device financing details and/or final bill
   The information you need to show depends on the type of reimbursements you're submitting for: 
   • For a device financing reimbursement:
     • You'll need to submit an image of the financing details, including carrier, device make & model, financing tenure, mobile number, and payoff amount.
     • You’ll need to have had a device payment plan with your current carrier for at least 90 days and you’ve made at least three successful minimum payments.
   • For early termination fee (ETF) reimbursement, you’ll need to submit a copy of your final bill showing the ETF.

Redemption process

You’ll need to complete the activation and port-in, as well as initiate the trade-in with your new phone order prior to submitting for reimbursement.

• Your trade-in must be processed at the time of ordering your new phone.
  • In-store: You have the option of doing an instant trade-in where you give it to the associate at the time of purchase or you can defer your trade-in and return it to T-Mobile within 30 days.
  • Online or over the phone: Return the trade-in to T-Mobile within 30 days.
• You will receive text message confirmation from T-Mobile when your trade-in device has been received and processed.

Ready to redeem

If you’ve completed the activation and port-in, initiated the trade-in, and have images of your device financing details and/or final bill information captured, you’re ready to follow these steps to perform the online reimbursement submission.

1. Scan the QR code or go to promotions.t-mobile.com within 30 days of the qualifying transaction.
2. Log in with your T-Mobile ID and account credentials.
3. Select the number you want to submit Carrier Freedom for.
4. Enter all the required information including:
   • Transaction date
     
   • The channel where the transaction took place
   • Transaction type
   • If you ported your number to T-Mobile
   • Transaction category
5. Under FINDING THE RIGHT SWITCHING OFFER:
   1. In the drop-down, select Voice.
   2. In the next drop-down, select Reimbursement Type: Device Financing Reimbursement or Early Termination Fee Reimbursement. 
   3. In the drop-down, select Previous Carrier, then select CONTINUE.
6. Read the "Terms & Conditions" including trade-in eligibility requirements and then select the check box next to "I have read and agree to the Terms & Conditions of this promotion". select CONTINUE.
7. On the next page, you'll need to "Select which numbers (max of 4 redemptions per account) you'd like to submit for Carrier Freedom". Select the drop-down next to each line you want to submit for the selected reimbursement offer.
   • T-Mobile For Business, you will get an input box to manually type in each number you are submitting redemption for. 
8. Under Contact Phone Number, "Select Number" in the drop-down. Select CONTINUE.
9. On the next page, you'll find 3 Steps To Submit For Pay Off:
   1. How to submit your payoff information: Customer gathers screenshots for each device being submitted.
   2. Upload an image of each phone number:
      • Upload screenshots of final bill and/or device financing details page for each selected phone number.
      • Accepted image formats: .pdf, .jpg, or .png
      • Image limits: up to 5 MB per image and a max of 15 images
      • The name and address on the final bill does NOT need to match the info on your My T-Mobile account.
   3. Select SUBMIT for processing. Please allow up to 3 days for a status update.
10. After the submission is finished processing, the page will display a message letting you know if your reimbursement was approved. (If it wasn't approved, it means an error was found during the submission process, and a T-Mobile rep will contact you shortly to help you with the process.)

Submission status

You can check the status of a submission by logging in to the T-Mobile Redemption Center and selecting Check Status.

Getting your reimbursements

Device financing reimbursements

Here are some important things to know about device financing reimbursements:

• After submitting for reimbursement, you should know within 3 days if your submission was successful. Allow 15 days after meeting all requirements to receive your reimbursement.
• The device you're trading in must be the one on the device financing agreement from your previous carrier.
• The trade-in device must be received and pass inspection before the device financing reimbursement will be issued.
• Max reimbursement per line is a combined total of $800 for both carrier device financing balance and ETF.
• To be eligible for device financing reimbursement under this promotion:
  • You must have had an eligible locked phone on installment plans with your previous carrier for at least 90 days, and
  • You must have made at least three payments toward that installment plan.
• Not included in reimbursements: taxes on device financing and any current or past due monthly service charges.

Early Termination Fee (ETF) reimbursements

Here are some important things to know about ETF reimbursements:

• After submitting for reimbursement, you should know within 3 days if your submission was successful. Allow 15 days after meeting all requirements to receive your reimbursement.
• Reimbursement is for a maximum of 4 voice lines per account.
• Your trade-in device must be received and pass inspection before the ETF reimbursement will be issued.
• The amount paid will be equal to the ETF amount your previous carrier charges for the type of device.
• Max reimbursement per line is a combined total of $800 for both ETF and device financing.
• Not included in reimbursements: taxes on ETF and any current or past due monthly service charges.
  

When you should expect to receive your reimbursement

• Reimbursement generally takes place 15 days after the submission is approved and trade-in per line is received.
• Prepaid virtual cards are sent via a text message typically within 24-48 hours after the Day 15 date. If you don't get the message, you can access your prepaid virtual card information by checking your submission status page.

Didn't receive or lost your virtual card SMS?

If you never received the SMS, or if you did but accidentally deleted it, you can still get your virtual card info by following these steps:

1. Go to T-Mobile's Redemption Center.
2. Select GET STARTED.
3. Sign in to My T-Mobile with your T-Mobile ID.
4. On the 'Submission Status' page, select the one that states PAID. This will expand it to review more information for that submission.
5. Select REDEEM VIRTUAL CARD. You can also use the step-by-step walk through of this process found on our Switchers overview.
6. Confirm the mobile number.
7. Accept the terms and conditions.
8. Once registered, a page displays your virtual card information.

Legal Terms

Legal Disclaimer: imited time offer; subject to change. New financed smartphone, qualifying credit, port-in from eligible postpaid carrier (Verizon, AT&T, Spectrum, Claro, Liberty, Xfinity, or US Cellular), eligible trade-in, and qualifying service required. Carrier's Early Termination Fee and remaining device balance, including lease purchase option, up to $800, paid via virtual prepaid Mastercard® (no cash access & expires in 6 months) typically within 15 days. Submit proof of balance & 90+ days in good standing w/ carrier within 30 days of port-in and be active and in good standing when processed. We might ask for more information. Up to 4 lines. One offer per subscriber. T-Mobile virtual prepaid Mastercard is rebate/reimbursement or exchange on new device, service, or port-in; for any tax implications, consult a tax advisor. No money has been paid by you for the card. Cards issued by Sunrise Banks N.A., Member FDIC, pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trademark of Mastercard International Incorporated. Some limitations for virtual cards. Cards will not have cash access and can be used everywhere MasterCard debit cards are accepted. Use of this card constitutes acceptance of the terms and conditions stated in the Cardholder Agreement.