AutoPay is a free service that automatically deducts payments from your linked bank account or debit card to pay your T-Mobile bill. You may also get monthly bill credits for up to eight lines on a qualifying plan when AutoPay (with an eligible payment method) is active for your entire billing cycle. Prepaid customers, use the Refill your prepaid account page.
On this page:
Eligibility
- To be eligible for the AutoPay discount each month, you must meet the following requirements:
- Be on an eligible plan that offers an AutoPay discount.
- Be active on AutoPay at the time of bill processing.
- Have paid the prior month's bill by its due date.
- Cards with statements mailed to foreign addresses can’t be used for AutoPay.
- Payment method must be a linked bank account (Pay by Bank) or debit card. Credit cards and digital wallets (Apply Pay/Google Pay) are not eligible.
- With Pay by Bank, you do not need to enter your card or bank account/routing number. The connection is encrypted, and your identity is verified by your bank's strong multi-factor authentication:
- It's secure! Log in using bank credentials to set it up making a safe and easy way to ensure you remain eligible for AutoPay discount.
- Simple! Setup is easy and does not require you to manually enter bank account information.
- Safe! Multi-factor authentication is required which ensures the safest payment option.
- Easy! Reduces the risk of disruption by card loss, theft or expiration.
- AutoPay isn't available for No Credit Check plans.
Payment schedule
- Payments are withdrawn approximately two days before your bill due date.
- There is no processing delay after you set up AutoPay for the first time. For example, a bill due the day after AutoPay is set up could process.
Unprocessed payments
- You'll be notified by text message if AutoPay is rejected or you have an unprocessed payment.
- Unprocessed payments are automatically reprocessed in five banking days.
AutoPay and payment arrangements
- AutoPay will pause while on an active payment arrangement. Once your payment arrangement is successfully completed or if you delete the payment arrangement, AutoPay will resume
- Any AutoPay discount(s) will not apply if your account is or becomes past due.
- If the payment arrangement fails, you will be unenrolled from AutoPay.
Cancel AutoPay
Canceling your account doesn't automatically cancel AutoPay; you must cancel AutoPay separately.
Full terms
Recently set up AutoPay? For more information, check out the full T-Mobile AutoPay Terms and Conditions.
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