For additional information, check the Locate a lost or stolen device - Apple Support page.

1. On an iPhone or iPad, open the Find My app.
2. If it's not your iPhone/iPad, select the Me tab and choose Help A Friend. Then, sign in with your Apple ID.
3. Select your device and choose from an option:
   • Play Sound: Plays a loud sound on your device, even if it's set to silent.
   • Directions: Get directions to your device's current location.
   • Mark As Lost
     • Remotely lock your missing device with a passcode and display a custom message with your phone number on the Lock screen.
     • If you have Apple Pay set up on the device, it is disabled.
     • A confirmation email is sent to the primary email address associated with your Apple ID.
     • When you recover your device, you will need to unlock it with your passcode.
   • Erase This Device
     • Erases all of your information (including credit, debit, or prepaid cards for Apple Pay) from the device.
     • After you erase a device, you can't track it using the Find My app.
     • If you remove the device from your account after you erase it, Activation Lock will be turned off.

To use Find My Device, your lost device must:

• Be turned on
• Be signed in to a Google Account
• Be connected to mobile data or Wi-Fi
• Be visible on Google Play
• Have Location turned on
• Have Find My Device turned on

Use these steps to find, lock, or erase your device. For additional information, see Find a lost Android device - Android Help for support.

1. Visit android.com/find and sign in with your google account.
2. If you have more than one device, choose your device.
3. A map with your device's location will display if it's available. Choose from the following options:
   • Play sound: Device will ring for 5 minutes, even if set to silent.
   • Secure device
     • Lock the device and sign out of your Google account.
     • You can also display a message or phone number on the lock screen.
     • You can still locate the device after it's locked.
   • Erase device
     • Erase all content from the device.
     • After your device is erased, you can't locate it.

For additional information and app features, see Lookout Mobile Security app.

If you need to find your device:

1. Go to Lookout.com and sign in with your Lookout account.
2. Select the Find My Device tab. If your device can be found, the location appears on the screen.
3. Select Scream to sound a loud alarm, even if your device is in silent mode.
   • The scream feature is VERY LOUD.
   • The device will also vibrate and the screen will flash.
   • Select Stop Screaming to turn it off.

If you need to turn on Signal Flare:

1. Open the Lookout app on your device.
2. Select the Menu icon with three dots, then select Settings.
3. In the MISSING DEVICE section, select the box next to Signal Flare.
4. Log in to your Lookout.com account to see your latest Signal Flare locations.

T-Mobile works with government agencies and other major wireless carriers throughout the world to block stolen devices. When you report a device as lost or stolen, T-Mobile reports the International Mobile Equipment Identity (IMEI) number, a serial number that identifies your wireless device, to an international database. This prevents the device from being used on most carrier networks, including T-Mobile's, even if another SIM card is inserted. If you happen to find the device later, unblocking is fast and easy.

If your device is lost or stolen, suspending your service will help prevent additional charges from unauthorized users. Once you suspend your line, it will be inactive and unavailable for use. If you find your device, you can restore service to the line by logging into your T-Mobile Account.

Your bill is still due as usual when your phone is lost or stolen, including your monthly plan/service costs as well as any applicable device payments and device protection charges.

If you find your device, log into My T-Mobile or the T-Life and select the device, then select "I found my device." We'll walk you through the process of unblocking the device and restoring your service (if applicable).

If you haven't already reported your device as stolen and suspended the line, please do so immediately. This will block the device and the line from further unauthorized use. If your bill shows charges to your device after the loss, but before you suspended service and reported it stolen, you can dispute those charges. We will investigate your account activity, and you may need to provide further information regarding the theft or loss as part of our investigation. We take all facts and circumstances into consideration as part of our investigation, including reviewing your account to compare the usage during the time that the device was missing until the time when the phone was in your possession. We consider all relevant information, including any documentation you can provide demonstrating that the device wasn't in your possession when the charges were made.

First of all, thank you! Please bring the device to the nearest T-Mobile store. We'll reunite it with its owner.