Contact & support

Ready to switch to T-Mobile? You’re just 15 minutes to better.

Joining America’s Best Network is faster than ever—totally online, whenever it works for you. And to make it even easier, there’s no trade-in needed on our best phone deals, and you can get same-day delivery of a new phone. This is switching your way.

Ready to switch to T-Mobile? You’re just 15 minutes to better.

Join America’s Best Network wherever and whenever it works for you. Plus, there’s no trade-in needed on our best phone deals, and you can get same-day delivery of a new phone. Switching just got easier.

 

A magenta present box with an emerald green ribbon and bow opens to reveal a group of smiling people taking a holiday selfie.
KEEP YOUR CURRENT PHONE

No trade-in needed for the phone you want when you switch.  

For a limited time when you join T-Mobile, get an incredible deal on a new phone without having to trade anything in, and simply keep the phone you have.

UNBOX A PHONE TODAY

FREE same-day delivery.

Starting December 1, for a limited time most members can get new phones delivered for FREE the same day you switch.

GET THE APP

Switch smarter in T-Life.  

With Easy Switch, you won’t have to guess which plan is right for you or how much you’ll save. You’ll get customized insights and recommendations, so switching is faster, easier, and more personalized.

No trade-in needed
Four iPhones stand upright, showing differences in camera setups, finishes, and screen designs between standard and Pro models.
APPLE

iPhone 17—Get 4 On Us. Plus, 4 lines for $25/line/mo.

No trade-in needed when you bring your number on our Essentials promo plan.

Spend less, do more with Magenta Status icon

Save up to 20% vs. the other big guys.

Spend less, do more with Magenta Status icon

Now the Best Mobile Network in the U.S.

5G icon

Your price is guaranteed for 5 years on our Experience plans.

Here’s how to switch:

Step 1: Plan your switch

  • Choose your plan
  • Pick your new devices or bring your own
  • Gather your most recent mobile bill & your PIN
  • Get your IMEI numbers

Step 2: Switch in 15 minutes

  • Join online now
  • Or switch in the T-Life app

 

Step 3: Enjoy all your new benefits & perks

Now that you’re a T-Mobile member, you know it’s better over here. Learn more about everything you get with your plan.

Holidays are better with T-Mobile.

A man in a plaid scarf and a woman in a magenta scarf smile at his phone while standing outside, surrounded by trees.
NEW PHONE LATER

New phone? Your choice.

Whether you’re waiting for the next model to come out, or waiting for a deal you love, you don’t have to get a new phone now. Starting December 1, get a new one later, up to 90 days after you switch. Easy. Flexible. All on your terms.

A young man wearing a winter coat, hat, and scarf smiles at his phone while he’s outside, surrounded by trees.
BRING YOUR OWN DEVICE

Keeping your phone when you switch?

Check your phone’s compatibility with our network and choose your plan.

Top FAQs

  • Switching Made Easy is a major upgrade to the switching experience that makes it faster, smarter and hassle-free — all in just 15 minutes with the T-Life app. It tackles one of the biggest pain points in wireless (switching!) and revolutionizes it with customized insights and recommendations. It gives customers more flexibility to switch and get a new phone later plus the added convenience of same-day device delivery. It’s the no-stress, no-guesswork kind of switching people want.

  • Just pick your plan, choose your device (or skip if bringing your own), add any device Protection or accessories you want, complete your credit check, then review and submit your order. That’s it!  All within 15 minutes per line.

  • The steps post switching depend on each customer scenario, but rest assured everything can be done through T-Life and customers will be guided through their necessary steps. Some of these include data transfer to their new device, signing up for benefits like Netflix and/or trading in their current device.

  • You can switch online via the T-Life app and through T-Mobile.com.

  • Yes!  Once you get started, if you need help or have questions you can use our AI Assistant, visit us at one of our retail locations or call customer care to get additional support.

  • Yes!  All of our device offers will always be available in the T-Life app.

  • No problem!  You can submit your port in request in the T-Life app on your schedule when you are ready.

  • Yes, as a new customer to T-Mobile, before finalizing your order, a credit check will be required to confirm eligibility and final pricing. Good news! This credit check will not impact your credit score.