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Guaranted price lock?
Part of the reason I went to T-MOBILE was because of their Guarantee that there would be no increases. Now they are increasing the price because things cost more. I understand that, but that is exactly the reason I went on this plan. To avoid a price increase... Now I have to shop around for a new plan. So dumb.
Price increase Magenta 55+ rate was guaranteed
What?! I've been happy with T-Mobile for a few years now, and thought I was with an ethically operated company. I've had no reason to complain. However just today I received a text that in 2 weeks they are increasing my price. But when I signed up I was promised a guaranteed rate of $70 per month for 2 unlimited lines on Magenta for 55+. Now T-Mobile wants $10/month more than the guaranteed rate. Sorry, the price increase and therefore the change in terms is not acceptable. This isn't a great way to treat loyal customers.
Increase in Price for 55+ ($50/mo for 1 line)
Got a text message stating $5 increase/mo. Called rep. Was told “due to inflation...” I asked why because when I was told when I signed up in 10/2018 it was for life. “Sorry about that. See our terms and conditions on the website.” I said I wanted the terms and conditions from 2018. I asked for a copy of my contract that I signed. “We don’t have access to that.” (What??) I have filed a complaint with the FCC also. This is infuriating.
Hung up on by call center representative
My name is Brittney and I would like to address the deplorable customer service that I have received on several occasions. I called on 3/11/25 at 8:49am eastern standard time and spoke with a Manny about a bill discrepancy, I asked very politely each time to speak with a supervisor as he was constantly placing me on hold without even informing me what he was doing, and he also advised me of in accurate information about my account. He eventually placed me on a silent hold and then disconnected the call. Fast forward to today at 8:41am I spoke with a Joy who also informed me of the wrong information, and then stated that she didn’t see any notes, but still informed me of wrong information even though she initially claimed to not see any notes. She then hung up on me as well. Not into calling back again today for the 3rd time did I actually rectify the issue. It’s like talking to prior reps they allegedly didnt see any notes but after calling the third time the rep read the notes and saw right away what was needed and fixed it. I as a customer did not appreciate the inappropriate actions of your call center representatives Manny and Joy, and they should be reviewed for how they handled my calls as it shows you as a company are allowing such behavior because it’s not being a addressed as your representative are not even allow customers to elevate calls to supervisors when requesting to speak with them.
FALSE ADVERTISING/PROMISES BY TMOBILE!
For some reason, their site is not letting me post this comment. Since signing up with T-Mobile in 2022 - the senior rate - which WAS $50 when I signed up, the guaranteed rate that "would never increase" has increased TWICE! The first was $5 per month when suddenly my chosen auto pay method (credit card used for phone insurance) would no longer qualify for auto-pay discount, even though I am still on auto-pay. This was a disguised increase. Then today I get another increase of $5 per month. So my locked in rate that was NEVER supposed to increase, which got T-Mobile a lot of their customer base, was total BS! My rate has gone up TWENTY PERCENT in less than three years! TM has removed much of the guaranteed pricing language from it's website too! Bait and switch. False advertising. False agreements. FALSE promises.
CLASS ACTION LAWSUIT
I was late on one payment back in August and have been double and triple charged restore fees ever since causing me to be suspended every 2 weeks since. When i call they hang up on me when they realize this . Cant get a person in America all overseas who just mock me when i get upset. I have a lawyer who is ready to file a lawsuit, anyone else having these issues?
ripping us off
way to go hiking prices after being told when you bought out sprint nothing would change. Way to stick it to us. Already can't afford life but let's everyone over and increase their bill $5 a line , What the hell this world is really sad and full of corporate greed and we just keep getting bent over and it's not even for a good time!!!!T-Mobile has forgotten us...
I am a T-Mobile customer for 25 years! As far as a phone carrier, I only know T-Mobile, as well as many of my friends and family who signed with T-Mobile on my recommendation. Today I apologize to them. I have enjoyed watching them grow and feeling like I've been a part of that. I've been proud to share that I am a T-Mobile customer for such a long time. I am extremely loyal to those that are loyal to me. I've been at the same job for 25 years, I've been married to my high school sweetheart for 33 years. I don't easily make changes in my life when loyalty is shared. Deep down, for a decade or more, I felt this company may outgrow our loyalty some day. Turns out that day is today, March 13th, 2025. I spoke with representatives a couple times today in hopes we could work something out. It turns out that we can't. Unless I change my One Military plan that I proudly signed up for many, many years ago, and go to a new plan that has virtually no protection from additional price increases. As a customer I did my part. I referred them countless times. I've added additional lines, I've added a service for my watch, and I've been a T-Mobile internet customer since the day it was available in my area. I also ALWAYS paid my bills, and paid them on time. I also purchased my phones through T-Mobile and paid for the additional insurance protection. I honestly couldn't do much more as a customer. I was loyal. I am currently debating my options, which are simple. Pay the additional price increase on 7 lines, 3 of which I no longer need, or I can cancel the 3 extra lines, forfeit my Military plan, and be vulnerable to their next (of many) price hikes. I may select option 3. Cancel everything, and bash them and their disloyalty and their contract breach for the next 25 years! I can do what many others do, just move from company to company, accepting "buyouts" and promotions for new phones. I'll always have a new phone and I'll be doing what Tobile apparently WANTS us to do. I have some serious thinking to do...
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