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Expiration date bug for Legacy Pay As You Go?
I’ve had a back-up T-Mobile Legacy Pay As You Go with Gold Rewards account for more than a decade. Early this year, in 3rd week of January 2021, I refilled another $10. After refilling, I saw the expiration date extended to 2022 for the same date in 3rd week of January as expected. It looks like T-Mobile had a system/software change during the past year as the UI looks different, e.g., no longer shows how many minutes/SMSes the balance would cover. Whether or not due to that system/software change/migration, I am guessing there’s a bug somewhere as my expiration date got shortened by 2 weeks. From Transaction and Activity history, it looks like that happened either mid-August or early October 2021. Anybody else noticed the same expiration date being shortened? Was there a system change/upgrade that T-Mobile did during 2021 that you’re aware of? How do I contact T-Mobile Chat Support to get this fixed? A few days ago, I saw a way to do so through lower-right corner but don’t see it today. I’m also curious how many Legacy Pay As You Go users are still around? Thanks for any reply and help in advance and Happy Holidays!
Add a line promotion
I recently added my mother-in-law to my family’s plan and she got a “free phone” with her new line. I’ve now tried disconnecting a different line (not in an attempt to find a loophole or anything, just because I don’t want to keep paying for a phone line for my brother’s ex-girlfriend) that doesn’t have a promotion on it and I was told that I would lose the promotion on my mother-in-law’s line if I disconnect another line. I’m not even seeing the promotion details on my account (it’s not listed as a device promo or a service promo) so I can’t find the “fine print.” The only details I can find are these: “Promo Code: P617 Start Date: December 7, 2023 Credit: up to or $29.17/mo. for 24 months Contact us before cancelling account to continue remaining bill credits, or credits stop & balance on required finance agreement is due (e.g., $999.99 – Google Pixel 8 Pro 128GB). Tax on pre-credit price due at sale. Limited-time offer; subject to change. Qualifying credit and service required. Available online only. If you have cancelled lines in past 90 days, you may need to reactivate them first. $35 device connection charge due at sale. Up to $700 via bill credits; must be active and in good standing to receive credits; allow 2 bill cycles. Max 4 discounted devices/account. May not be combinable with some offers or discounts. Get $700 off Google Pixel 8, 8 Pro, 7, or 7 Pro via 24 monthly bill credits when you purchase on a monthly payment plan and activate a new voice line on an eligible Go5G, Magenta, or ONE plan.” Does anybody have the promotion agreement on this so I can actually review it?
Registered Inseego FX2000
I have an Inseego FX2000 that I'm trying to decommission for a customer so they can repurpose it. I'm not sure what the process is to unregister the device from T-Mobile so the next person who uses doesn't have any issues. I'm not sure if there is anything they have to do or not with T-Mobile? I tried to register it through Inseego and the error I received was "Unable to register, please contact Inseego Customer Care team." When I contacted Inseego they said I needed to contact T-Mobile. What needs to be done so the next person who uses doesn't run into any issues.T-Mobile Philippines Cust Service lie put the order wrong and then contacted me for money on my #
Back in November 2024 I call to discuss upgrade options. The rep was not in the US told me that she was in the Philippines. She entered my order wrong did not apply the trade-in and then she contacts me on my personal WhatsApp application saying hello and then later on ask to borrow money. Now I’m trying to return the phone and they don’t want do do anything
Billing issue
I switched from Cricket to T-Mobile on December 27 at the Walmart phone center. The Walmart sales representative falsely assured us that we would receive a free phone, but while entering our information into the system, she informed us that we would actually have to pay for the phones. By that point, we had already transferred two lines to T-Mobile, but upon realizing the misinformation, we immediately stopped and did not transfer the other two numbers. On the same day, we returned the phone and SIM card and canceled the service with T-Mobile. The T-Mobile representative assured us that there would be no charges. However, due to waiting for Cricket to mail our SIM card, our number was not ported back to Cricket until December 30. Today, I received a bill from T-Mobile for $110, despite only using the phone on December 27 to contact T-Mobile customer service. I had the phone and SIM card for only six hours. When I reached out to T-Mobile via online chat, they claimed I kept the phone numbers for three days.(I returned the phone and the simcard at walmart at the same day) Who should I contact to resolve this billing issue?
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