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My Response to T-Mobile's request for a survey:
My response to the question: "Can you please provide some details on what is not working with your T-Mobile Home Internet?" It is constantly dropping and reconnecting. Some devices connect to Mesh, then have poor connection as walking through home even when seated a few feet from the Gateway since still connected to Mesh. Speed changes dramatically causing buffering and "No Found" errors. Even on the PRIMARY cell phone with T--Life open, receive error that "We couldn't find an internet line on your account." This requires logging out and in AGAIN before I can see the internet connections. But, even then, the so-called "Manage" choice does not provide for any management whatsoever; unless you consider "rebooting" the Gateway as management. Could do the same by unplugging and plugging it back in. That is NOT management. I should be able to assign static IP addresses to the devices to avoid constant changes, generating errors and buffering, as the Gateway and/or Mesh disconnect and reconnect. In my over thirty years of having a computer business; installing large systems within businesses and financial institutions; training University IT staff, as well as County, City, and State employees in the use and management of their IT systems, I have never encountered such a rudimentary internet system passed off as a whole house network. It can't even distinguish between 2.4 and 5 GB devices without requiring the creation of different "networks" within the network that necessitate the individual devices to be assigned accordingly. That should be under the umbrella of a "smart" Gateway, or system management through the application, not through the individual devices needing to be manually connected. Having to reconfigure 2.4 GB printers is a painstaking task. But, I imagine the individuals at T-Mobile who created this system are too young and inexperienced with real-world situations to understand this. I switched to T-Mobile internet for only ONE reason, to save around $25.00 per month compared to my previous system. That was the promise. Now, to get so-called whole-house coverage, I am REQUIRED to use the Mesh addition, boosting the monthly cost by $20,00, and actually having to put up with a spotty system that constantly drops my connections, even when sitting within 5 feet of the Mesh! You provide THIS "Community" platform, yet it appears your own support staff do not visit it to view the issues and complaints that could have been resolved long before I attempted to sign up to this plan. Additionally, when I do sign in to the T-Mobile site, I am constantly needing to close sales ads you insert, EVEN when I already have the plans you are trying to get me to "upgrade" to. How is it that your own site does not filter its ads to avoid trying to sell the internet plan to someone logging in with a T-Mobile internet issue? Like I said earlier about your internet system, even your basic web site must have been put together by individuals lacking real-world experience. Well, you asked me for my opinion. Now, let's see if it actually matters, or if this is even read by a human being.
SyncUp Tracker Scam
3 years ago at a TMobile store my partner and I purchased two new phones. We spent a long time at the store, filled out agreement forms, the whole nine yards... then, at the last moment, as the phones were being placed into a bag, the sales clerk also placed two Syncup trackers into the bag, saying "we are running a promotion. These are free devices. If you decide to use them, you'll have to pay but if you choose not to activate them you won't be charged." We honestly had no idea what the point of these devices were or if we had any use for them, so we just quickly confirmed that they were indeed free and went on our way. At home, we opened up one tracker, learned it could go in our luggage, but just as immediately learned that paying for it meant a monthly service fee. A monthly fee? For something we'd maybe use on one round trip flight/year? Useless. And we left it at that. 3 weeks ago, Xfinity Cable was trying to sell me on Xfinity Mobile. So I decided to look through our TMobile bill to comparison shop. Hmm, there were 2 unnamed devices being charged at $10/month for service. "What are these?" I asked my partner. "I dunno...iPad? Apple watch?" A few clicks and taps later and lo and behold, sync up trackers being charged to our account. Thus ensued a saga of customer service runaround... Phone call #1 on 1/4/25: The customer service rep was incredibly sweet and understanding and aknowledged that we never activated the devices nor used them and so it was obvious we were being charged and shouldn't have been and how frustrating to have spent almost $700 on erroneous service charges. She gave us a $40 'good faith' credit, removed the charges from upcoming bills, and promised a phone call from herself within 72 hours, after she spoke with her supervisors. I never received a call back. Phone call #2 on 1/11/25: The customer service rep was friendly enough and polite. He reviewed notes from the previous call but had me reexplain everything. He wasn't sure why I never received a call back but supposed that the other rep was out sick, etc. He then promised that he would personally be the one to return my call after speaking with supervisors and we picked a date and time frame for the return call. I never received a call back. Phone call #3 on 1/18/25: This customer service rep was not initially rude but eventually came to spoke to me like I was a moron. He had me re-explain things multiple times. He questioned me. I felt like a witness being cross-examined. I was put on hold an excessive number of times. He said I was already given a $40 credit, and that it looked like I was going to be given a $2.50 credit on my upcoming bills. Ha! I explained that a credit (even a paltry one) is not appropriate as that essentially locks me into being a customer with T-Mobile in order to realize my refund. He eventually said they can only give me an additional $60 credit. He seemed surprised that I thought it was at all reasonable to be expecting anything more than $100, especially for something that goes back almost 3 years. As if the longer I was being scammed, the more it became my fault. At this point, I stopped being nice. I told him I knew it wasn't his fault, but that he needed to connect me with a person who has more authority than him that can fix this problem. He kept the conversation going in circles until he finally connected me to a 'billing specialist' who then finally admitted to me that the reason I hadn't been receiving calls back is because it was determined I wasn't going to receive a refund. Uh... so you just leave your customers waiting and wondering? We argued some more. She said that I had agreed to the terms and conditions when I accepted the promotion. I did NOT agree!! The devices were put in my bag after I had finished shopping!! She also said that it is now outside the 3-month window that they allow for us to do anything about it. She finally said that in order to escalate my concerns I need to return to the point of sale. In the end, I asked her if there is anything she can offer me as a customer with T-Mobile for 16 years to try to keep our business. All she offered was a cheaper plan based on us not needing and unlimited plan. Gee, thanks. I tried to look up the store we had shopped at and guess what, it is no longer there! There is no one to 'esclate' my issue to! Hahaha!!! I will be reporting this to BBB and FTC.What is the average age of a Viking Ocean cruise passenger?
The average age of a Viking Ocean cruise passenger is typically around 55 to 65 years old +1862 7019076 o +442039679800. Viking's cruises are popular with mature travelers, particularly those in their 50s to 70s,who enjoy the line’s focus on cultural enrichment, history, and immersive itineraries.How much do Explora Journeys cost?(Luxury Cruise Deals)
Explora Journeys offers luxury cruises with prices typically ranging from $3,000 to $10,000 per person +1862 7019076 o +442039679800, depending on the itinerary, cabin category, and duration of the voyage. For longer or more exclusive itineraries, such as world cruises, prices can go much higher. The cost +1862 7019076 o +442039679800 often includes many perks like fine dining, excursions, gratuities, and beverages, giving passengers a high-end, all-inclusive cruise experience.
Customer Service
I would give my right arm to be able to speak to someone in America who understands English. I am over spending HOURS on the chat feature on the app or on the phone trying to get an issue resolved but cant because of the language barrier. It is absolutely ridiculous. Does anyone have any tips on being able to accomplish this?Customer service is useless
They have the worst customer service. I am so over tmobile. They are useless in every way possible. I have a phone that I pay for 5g and the service never works. I have connected customer service many many times and even went into the store many times and no one could help. I will most likely be leaving this terrible company. We need Sprint back. Tmobile sucksSummary QR-What is the average age of Regent Seven Seas passengers?
The average age on Regent Seven Seas Cruises is usually 60–75 years, +1(862) 701>9076 (US) or +44(20)39>67>9800 (UK). Most travelers are retired and enjoy luxury. Shorter trips may have younger adults, but longer cruises are more popular with older guests.
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