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TMobile refuses to honor contract
24 year customer on a family plan. Friday was looking into my own essentials plan and talked with a Tmobile website chat agent about starting it. I told them whatever I do I want to keep my number that I've had for 24 years. They assured me I could and I made sure the number was released from the family plan. The sales agent talked me into the go5g plus plan in order to get a 800 off new phone (I don't need a new phone whatsoever but I thought it was a deal worth taking) multiple times I checked that I would be able to keep my number and I asked one more time before signing the contract and authorizing payment, they assured me I could keep my number. Today (Tuesday) my new phone arrived and I went to set it up with my new account and now they are telling me I can either have the 800$ off OR keep my number. I told them that I confirmed numerous times in the chat logs that I could keep my number and now they refuse to honor the deal their agent made. They talked me up to a more expensive plan and talked me into upgrading my phone and now I'm stuck with a new number or paying 800 more than originally agreed upon. How can you expect your customers to honor your contracts when you can't even honor them T-Mobile
Assurant Damaged Device Returned - Not Recived
I filed a claim with Assurant in early February 2020- they denied it at first then after another call they approved it. I received the replacement and returned my damaged phone on 2/7/2020 via USPS using the label they provided. I called after receiving the second notice that the phone was not received as it should have been delivered by then. Turns out it had been delivered on 2/11/2020, but there was no phone inside the envelope. I called Assurant and was told that the envelope was sealed, but that the ends were opened. Sounded to me like the way they probably open these when they arrive and process the claim. Regardless, they said i would have to file a claim with USPS and that if they did not find the phone i would be charged non returned fee for it. I asked them to share there notes with me, so that i could use them when filing a claim with USPS, she said she could not. I asked that the call be escalated and the manager proceeded to tell me that was correct and that USPS has a contact with them and they could share information directly with them. At this time she also said that the envelope was not opened, but referenced tampered claim. As requested I have submitted the claim with USPS, but we are almost at the 30 day mark so they will be passing a fee to T-Mobile and 15 days later it will be billed and they can not undo it even if USPS finds the phone. To say i am unhappy with Assurant is an understatement as they are going to charge me up to $600 for the damaged phone that i know was returned. I have been a long time custom with T-Mobile and have had a couple of claims over the years and have had no issues with the damaged phone being received by Assurant. I do not want them to pass a charge over to T-mobile for something that i know is incorrect. I am asking T-Moble to review my account and help me resolve this with Assurant.ViX Premium
1 MIN READ I don’t know about you, but I have completely gotten rid of regular cable service and switched over to streaming services almost exclusively. (I say almost because who doesn’t love going to a movie theater once in a while?) With all of the streaming services available, there is a way to watch just about anything nowadays. I love that T-Mobile partners with so many of the streaming companies and guess what! Another one is coming to our lineup! ViX Premium is a streaming service that offers over 10,000 hours of Spanish-speaking content including news, sports, and original series, along with so much more. I'm looking to learn Spanish and I want to sign up because I've been told that watching Spanish TV is a great first step to getting used to the language. PLUS starting August 11th T-Mobile is offering a ViX Premium ON US deal, so if I have the right plan why not get it for free and try it out? Limited-time offer; subject to change. Register for code and then redeem within 30 days. Qualifying service and new ViX Premium account required. Max 1 code/account. Univision Terms of Use and Privacy Policy apply. Lee esta publicación en español (ViX Premium | T-Mobile Community)
T-Life app locate not working
We got my son the syncup kids watch a year and a half ago, when he started school. It was okay when it had its own app, but since it was integrated into the t-life app it's not good. As of right now when you go to the "locate" section it's not showing people at all, so I cannot track my sons watch. This is not okay! Tracking and operation of syncup needs to go back to it's own app!
term and conditjisdui
https://support.google.com/admanager/thread/335190383?hl=en&sjid=847554196042104706-NC https://support.google.com/admanager/thread/335195770?hl=en&sjid=847554196042104706-NC https://support.google.com/admanager/thread/335198362?hl=en&sjid=9932981309464708894-NC https://support.google.com/admanager/thread/335199278?hl=en&sjid=9932981309464708894-NC
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