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T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile is trying to raise my monthly rate by $10.00. When I spoke to their customer service people this morning they told me that there was nothing that they could do to fix the problem. I also noted that they changed all of the marketing information on their web site to delete all references to the price-lock guarantee which I was offered when I set up the account. We need to find a way to complain loudly to T-Mobile about this breach of contract and breach of trust. If we do nothing, they will raise our rates again in the future. Let’s fight back. Thanks for listening.
Raising Rate on a Fixed 55 Plus Plan
T-Mobile today is raising the rates on older account holders by $5.00. So in essence they are targeting older people that have been with T-Mobile. I have been with Telekom Mobile for 25 years. So, instead of rewarding customers for their patronage, they raise the FIXED rate. Apparently, their Legal Contractual Division forgot Binding Contracts 201 in their lesson plan. No problem by the time I am 90 in 25 more years I hope to not need a mobile phone. But, I will no longer promote to my clients and constituents the T-Mobile Name etc. on social media and business meetings around the Globe. Thomas P. GanleyLong term customer why would I stay
As a long term, why would I stay. You promised to never change my rate. Your rate increase is unnecessary as far as I'm concerned and simply preying on consumers at this time. It's time to start shopping for something new. You've already nickel and dimed us with reducing services such as Netflix and now you want more. Why on earth should I stay and 11% hike is ridiculous?
Hung up on by call center representative
My name is Brittney and I would like to address the deplorable customer service that I have received on several occasions. I called on 3/11/25 at 8:49am eastern standard time and spoke with a Manny about a bill discrepancy, I asked very politely each time to speak with a supervisor as he was constantly placing me on hold without even informing me what he was doing, and he also advised me of in accurate information about my account. He eventually placed me on a silent hold and then disconnected the call. Fast forward to today at 8:41am I spoke with a Joy who also informed me of the wrong information, and then stated that she didn’t see any notes, but still informed me of wrong information even though she initially claimed to not see any notes. She then hung up on me as well. Not into calling back again today for the 3rd time did I actually rectify the issue. It’s like talking to prior reps they allegedly didnt see any notes but after calling the third time the rep read the notes and saw right away what was needed and fixed it. I as a customer did not appreciate the inappropriate actions of your call center representatives Manny and Joy, and they should be reviewed for how they handled my calls as it shows you as a company are allowing such behavior because it’s not being a addressed as your representative are not even allow customers to elevate calls to supervisors when requesting to speak with them.
Extremely Disappointed - A Very Bad Customer Service
I am writing this letter to express my extreme disappointment and frustration with the level of customer service I have received from T-Mobile today. As a loyal customer of your company for the past 9 years, I expected a certain standard of assistance and respect that has unfortunately been sorely lacking in today's interactions. I have been connected with Customer Service more than four times regarding the account data plan issue. They spent around 3 hours and did not resolve the issue, instead making false promises and continuously redirecting to a new customer service worker. Meanwhile, one of the line plans was changed without notice, and my family plan was altered. Until now, no resolution has been presented. My time has been completely wasted, and I have not been treated like a loyal client by T-Mobile's supervisor or any of the customer service agents who have dealt with me today. I had a really horrible encounter today with irritated circumstances and first time I had with one of the worst support from Tmobile.
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