Trade in your phone and save.

New or existing T-Mobile for Business postpaid subscribers making a qualifying device purchase.

Trading in your device with T-Mobile is a great way to get value that you can use towards a new device. Trading in also helps to unlock even more value when you select a device promotion that requires a trade-in. The T-Mobile trade-in program: Allows you to SAVE on the latest 5G devices and other products Is SIMPLE and takes just a few minutes to get a quote Is SECURE – T-Mobile has a stringent data removal process for trade in devices. Is SUSTAINABLE – We assess every device to determine if we can refurbish, reuse, or recycle it. Our strict recycling processes ensure your device won’t end up in a landfill

Get an estimate for the value of your device using the trade-in value estimator tool.

Tell us the IMEI, make, model, memory, color & carrier and answer a few device condition questions.

Based on the device condition, we will give you an estimated trade-in value.

Next choose a new device to purchase (upgrade or add a new line).

By trading in an eligible device, you may qualify to unlock even MORE trade-in value with a trade-in promotion.

You can track the status of your trade-in in Account Hub.  

No, at T-Mobile you must purchase a device to qualify for a Trade In.

Ship your old device to us: 

Once you complete your purchase, we'll ship your new device. You'll also receive a prepaid shipping label and packing materials to send in your trade-in device. When you ship it, you will be responsible for accurately evaluating and packing the device so that it remains in the same condition (as originally indicated) during shipping. T-Mobile is not responsible for any damage sustained during shipping.

Get more information on how to return your device Return your trade-in device | T-Mobile Support

It’s easy! You will answer 4 device condition questions to help us determine the estimated trade-in value of your trade-in device: Before sending in your phone, you will need to disable “Find my Phone” (iPhone). The front display is not cracked or damaged There is no liquid damage or internal moisture Your device powers on and stays on.

The value is based on the device's make, model, and condition. If a device shows signs of excessive wear or damage, it may still be accepted with reduced value or may be ineligible for a promotion.

With a trade-in completed here’s how you can use your trade-in value: Will be applied as a one-time bill credit. With a trade-in completed, you will receive the bill credit within 2 bill cycles after your device is received and processed at our warehouse.

Trading in: Example: If you qualify for an $800 off iPhone promo and your old device has a trade-in value of $225. You will receive a one-time bill credit of $225. Remainder of the promotional value $575 ($800 - $225) is applied as recurring bill credits over your 24-month EIP, so you will get a $23.95 bill credit each month for the next 24 months)

You must have an active account and in good standing and allow up to 2 bill cycles to start receiving your recurring trade-in promotion credits. If you do not return your trade-in device within 45 days from receiving your new device, you will be un-enrolled from any associated promotions and charged full price for your new device.

Once you complete your purchase, we'll ship your new device. You'll also receive a prepaid shipping label and packaging to send in your trade-in device. 

Ship us your old device within 45 days of receiving your new device.

Before shipping your device back, you will need to turn off activation locks like Find My iPhone to avoid processing delays and losing your trade in value. 

Do a final validation that the device you are sending back is the same device you received a trade-in estimate for. If the wrong device is sent back or the condition is different than originally stated, you will be notified of next steps, which may include being un-enrolled in any promotion you may have been eligible for.

The final step is to perform a master reset of your device to remove your personal information and remove the SIM card and/or any additional memory cards.

T-Mobile also recommends that you document, your IMEI and your RMA # and keep for your records.

Device trade-in transactions are final. After you accept the trade-in credit and send us your phone, you cannot get it back.

If you return your new device within our return period and you already traded-in your old device for a promotion, T-Mobile will issue the originally estimated value of your old device as monthly bill credits since your trade-in device cannot be returned.

iOS devices: Tap the phone icon app > dial *#06# > the screen will display the IMEI (use IMEI 1 not IMEI 2 if you see both) Or tap Settings > General > About (use IMEI 1 not IMEI 2 if you see both) Android devices: Tap the phone icon app > dial *#06# > the screen will display the IMEI (b use IMEI 1 not IMEI 2 if you see both) Or tap Settings > About Phone (use IMEI 1 not IMEI 2 if you see both) Alternatively, if you’re a T-Mobile customer here’s how to find your IMEI: Go to t-mobile.com and log in Go to My Line or Other lines and devices Click the line you want to see (find the 15-digit IMEI listed under device just above the phone make/model)