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USE CASE

Compliant communications in the legal industry.

OVERVIEW

Background

The $1.2B compliance problem.

T-Mobile MultiLine

The compliance solution.

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The bottom line.

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Keep business communications flowing with T-Mobile MultiLine.

Empower your employees to call, text, and WhatsApp—all in compliance with industry regulations and within a single app.

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Understand regulatory compliance for the mobile world.

Increased use of personal mobile devices to communicate in regulated industries demands integrated, capable, legal compliance solutions.

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BACKGROUND

The $1.2B legal compliance problem.

Professionals in the legal industry conduct countless, mobile interactions with support staff and clients on a daily basis. However, for management and IT leaders of a law firm, today’s communication tools and solutions may lead to gaps in legal compliance requirements with FTC regulations, TCPA, GDPR, Dodd-Frank and more.

Some organizations add compliance and risk management policies atop a complicated tech stack while others may try to manage by policy alone, banning certain common behaviors like texting or third-party app use. But it’s nearly impossible to monitor all employee behavior, catch every mistake and keep up with ever-changing regulatory needs.

DLA Piper GDPR fines and data breach survey: January 2022, Insights: DLA Piper Global Law Firm, 18 Jan 2022

T-MOBILE MULTILINE

The legal compliance solution.

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T-Mobile MultiLine helps organizations do just that, navigating complex communication requirements while also satisfying IT and compliance departments’ regulatory concerns.

Take a look at these possible scenarios of how MultiLine helps cover potentially costly legal compliance gaps.

Legal assistants
Elizabeth runs a small law firm with an associate attorney, her legal assistant, and a receptionist. While drafting motions or affidavits, her legal assistant is entrusted to assemble data as requested by her associate attorney to lessen the burden of responsibility when speaking with clients.

The legal compliance solution? Elizabeth uses MultiLine to provide clients with the choice to opt in to messaging with her legal assistant. This enables her to maintain electronic recordings as needed for regulatory compliance, help resolve billing disputes,** and store recordings centrally,** allowing for future review or analysis by the legal compliance and ethics team. Texts and client consents are captured and stored centrally for quality assurance, allowing her assistant to be present and organized for her clients.

GET STARTED

The bottom line.

T-Mobile MultiLine helps remove several of the legal compliance burdens your employees face. The result: Organizations can reduce human error and provide policies to help protect employees and clients—all via software that integrates seamlessly with many pre-existing archival, messaging, MDM, and CRM solutions.**

For more information about how regulatory compliance policies are impacting businesses with mobile workforces in the U.S., read this analyst brief; Navigating Compliance Solutions in Regulated Organizations, or infographic; Understanding the Landscape of Regulatory Compliance in a Mobile World.

*Requires Plus SKU and above
**Requires add-on service.

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