T-Mobile MultiLine provides a separate business line on a personal device, allowing you and your employees to communicate with your customers over the channels that they prefer, all while maintaining business and personal separation. As a hardware-free solution, MultiLine means no more buying expensive phones, and no more carrying two devices around. It's convenient for your customers, convenient for your employees, and convenient for you.

T-Mobile MultiLine can suit the needs of many small businesses, industries and use cases. The product helps businesses of all sizes keep a second, secure, carrier-grade number on any smartphone to contact customers from—while keeping personal communications completely separated. It is also uniquely beneficial for banking, healthcare, education and other regulated industries as well to help meet compliance requirements. (FINRA, HIPAA, etc.)

Administrators can manage usage and other insights via T-Mobile MultiLine’s online portal. T-Mobile MultiLine Standard provides a company-owned number, operated through a single calling and messaging interface. Call handling, security, and connectivity settings are managed in a simple app that is separate from employee’s personal phone features and data. Other features including integration with social messaging applications like WhatsApp can be added to the plan.

In addition to the base service, T-Mobile MultiLine offers several integrations for optional, additional charge: Common archival solutions, Popular messaging applications, including WhatsApp, Leading MDM/EMM/UEMs, Leading CRM tools.

Not at all! T-Mobile MultiLine’s software-based technology works completely through the app itself and never touches the personal data SIM information including personal calls, messages, searches and applications. It only captures usage through the MultiLine application. Think of it as two separate lines on one phone.

T-Mobile MultiLine helps remove many compliance burdens employees face. This over-the-top application can help organizations reduce human error, increase security and privacy, and provide policies to help protect employees and clients—all via software that integrates seamlessly with many pre-existing archival, messaging, MDM, and CRM solutions.

T-Mobile MultiLine can help in a variety of healthcare areas. It can improve faculty communication compliance by providing medical and facility staff with urgent updates via SMS, phone calls, or WhatsApp with end-to-end encryption with auditable recordings. It can also provide compliant appointment reminders that help reduce no-shows with patients. Messages and calls are automatically archived for regulatory reporting. Finally, it helps home healthcare providers text patients with the necessary privacy assurance.

T-Mobile MultiLine helps financial service firms solve the “off-channel” compliance communications challenge. The application empowers employees to call and message clients and colleagues without violating key industry regulations. The application is cloud-based, carrier-agnostic and integrates with leading UEM and archival tools. This easily scalable application helps companies meet SEC and FINRA recordkeeping regulations for electronic communication. MultiLine stays connected whether regulated users are in the office, at home, or on the go. It’s also simple for IT leaders to manage by providing tools to adapt to regulatory and customer needs quickly.

T-Mobile MultiLine presents a tailored solution to address the intricate landscape of legal firm communication compliance. Recognizing the paramount importance of secure client communications within regulated industries, especially for law firms, this service prioritizes adherence to evolving security protocols without compromising the vital client-attorney relationship. By streamlining compliance efforts, T-Mobile MultiLine ensures that legal practitioners can effortlessly capture essential electronic records while engaging with clients seamlessly across various settings, be it in the office, remotely, or on the move. This solution's user-friendly interface simplifies enrollment and facilitates integration with existing tech infrastructure, allowing legal firms to manage users, numbers, and policy settings effortlessly via a web-based portal. Moreover, its compatibility with leading CRM, MDM, and archival solutions enhances its scalability and utility in legal firm communication compliance. Offering automated customer consent capture and real-time sensitive data redaction, T-Mobile MultiLine not only eases the burden on end-users but also fosters a secure and accessible client experience essential for legal firms navigating the complexities of regulatory requirements in their communication practices.