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Can’t Connect to Government Website
I can’t connect to “passportstatus.state.gov” using my Window desktop or laptop using either Edge or Firefox browser. However, if I use the free WIFI Internet in a local Wegmans Grocery Supermarket it connects to my laptop. Is there a T-Mobile 5G Internet fix the issue? Thanks5G(arbage) internet
I got sucked into the 5g internet after having horrid experience with overpriced AT&T. I live 80 feet from the TMobile cell in an urban area. I've had repeated loss of signal and buffering since Dec '24. I recently replaced the Gateway (to hell) and still suffer from the same issues. And after pointing the Gateway directly at the cell tower by tech insisting this will resolve signal issues. Anyone stating they haven't had issues must be a paid employee of T-MOBILE posting to keep their job or bucking for promotion to store assistant manager.
Concern Regarding Customer Service and Plan Support
Dear T-Mobile Customer Relations, I am writing to formally express my dissatisfaction with the recent experience I had with your customer service team, as well as with the current handling of legacy plans. As a long-standing customer, I have appreciated T-Mobile’s services over the years. However, it has become increasingly clear that existing customers on older plans are being deprioritized in favor of newer, more expensive plans. I was informed that promotions and certain account services are no longer available to customers like myself because our plans are “no longer supported.” This approach is both disappointing and concerning, as it appears to encourage long-term customers to leave rather than be valued. To make matters worse, when I contacted customer support to inquire further, I was met with an extremely unprofessional response. I spoke with a supervisor named Steve (Employee ID: 2606928), who was dismissive and unhelpful. When I asked to speak to someone above him or to be connected with a customer resolution team, he stated that he worked for the corporate office and there was no one above him. He then proceeded to suggest I could cancel my account if I was unhappy — a completely inappropriate and unacceptable response to a customer seeking help. I am disappointed by the lack of courtesy, support, and professionalism displayed. I am bringing this to your attention in hopes that T-Mobile addresses the treatment of loyal customers and enforces higher standards of customer service. I would appreciate it if this matter could be escalated and reviewed. I am open to discussing this further and hope to reach a resolution that reflects the values and service T-Mobile claims to uphold. Sincerely, JosephWhy doesn't my data work?
It won't let me actually use my data. I've got it paid two months ahead and it still won't work. This had been happening for two months or so. Whenever I try to use it always says I don't have Internet when I use apps. I can have calls and text when I have no Internet but whenever I try to use an app or search something it just won't load.Advanced/Power User Network Settings
Hey everyone, I wanted to bring up an issue I’ve been thinking about regarding T-Mobile’s internet routers. Currently, these routers are fairly locked down, and while I understand the need for security and simplicity, I think there should be some sort of power user mode for those who need advanced networking features. I am an Information Technology specialist, and even I don’t have access to certain features that would significantly improve the stability and communication of my network. Even if it requires going through an approval process, it would be great to have access to more detailed settings, such as advanced port forwarding, QoS customization, or even deeper network configuration options. Many users, including myself, would benefit from this level of control without having to rely on third-party equipment. I’m curious if others feel the same way. If you agree, let’s make some noise and get T-Mobile’s attention on this! Also, if anyone has found workarounds or alternative solutions, I’d love to hear about them. Looking forward to any thoughts or shared experiences. Thanks!
T-life app sucks bad
First, gateway is showing 9 device connected, app is showing 4. Also I hate all the ads!! Second, gateway needs to be restarted daily, sometimes requiring being unplugged. We winter in Florida, summer in NY, how can this work when FL goes offline and we are in NY?? It’s a pain for someone to go in our house and unplug it. I’m thinking maybe a timer to turn it off daily.
