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T-Life App Not Letting Me Log Into My Account
I just switched to T-Mobile 3 days ago. I downloaded the T-Life app as instructed by the sales rep. I brought my own phone. When I try to log in with my ID/phone number and password, I get into a loop that says processing over and over again. I’ve called customer service to no avail and even went back to the store where I signed up. I’ve tried everything to log in and I don’t know what to do at this point. Not feeling so good about T-Mobile at the moment. Id like to be able to use the app.Legacy Plan Price Increase - Former Employee of 9 years
I’ve been a loyal T-Mobile customer for years, and I’m always on top of my wireless billing, managing my account online without ever missing a payment. I recently learned about a price increase to my legacy plan, but not through the proper channels. T-Mobile claims they sent a text notification on 3-13-25, but I never received this text or any email. When I called customer care for clarification, I was met with a scripted and condescending tone, essentially brushing me off by reiterating that the text was sent. As someone who just added two new lines to my account on 4-16-25, I also wasn’t informed of the price increase then. When I asked for a price adjustment due to the lack of communication, both customer care and a supervisor gave me the runaround, offering no resolution.The lack of transparency and dismissive customer service has left me incredibly disappointed. I own all of my devices, so I’ll be porting my numbers out to a different provider soon. As for the two new lines, they’re still within the buyer’s remorse period and will be canceled. This experience only highlights how T-Mobile has lost touch with both its loyal customers and employees, just as they did during the Sprint merger.
Date:April 23, 2025 Unresolved Billing Discrepancies and Urgent Request for Intervention
Date:April 23, 2025 Subject: Follow-Up on Unresolved Billing Discrepancies and Urgent Request for Intervention To: - California Public Utilities Commission (CPUC) - Federal Communications Commission (FCC) - T-Mobile Executive Customer Response Team Cc: - The Honorable Gavin Newsom, Governor of California Dear Sir/Madam, I am writing to follow up on my ongoing complaints regarding T-Mobile’s unethical billing practices, which have caused significant financial hardship and placed my family in grave danger. Despite filing my first complaint with the CPUC and FCC over a year ago, and providing extensive documentation of systemic billing errors, T-Mobile continues to act in bad faith by issuing vague and indirect responses, refusing to address the core issues, and threatening service suspension unless I pay erroneous amounts. Summary of the Complaint Since opening my account in December 2023, I have encountered the following recurring issues: 1. Duplicated and Tripled Payments: In September 2024, T-Mobile withdrew $930 from my account due to three identical payments of $310. 2. Incorrect Balance Forwards: Discrepancies between ending and beginning balances have occurred multiple times, including: - May 31, 2024 to June 28, 2024: $282.84 discrepancy. - July 31, 2024 to August 30, 2024: $650.17 discrepancy. - September 30, 2024 to October 31, 2024: $1,472.91 discrepancy. 3. Unexplained Fees: Late fees, returned payment fees, and finance charges have been applied without justification. 4. Overcharges: My agreed-upon monthly charges are $219, yet T-Mobile has unlawfully charged me $315.35 today and is demanding another $272.36 by May 5, 2025. Impact on My Family As a disabled mother of a medically fragile child, the suspension of my mobile and internet services would have devastating consequences. These services are essential for managing my child’s medical needs, communicating with healthcare providers, and maintaining my independence. T-Mobile’s actions are causing severe financial hardship and emotional distress, and their refusal to resolve these issues is unconscionable. Timeline of Complaints -Initial Complaint: Filed with CPUC and FCC in early 2024. Follow-Up Complaints:Submitted multiple times throughout 2024 and 2025, including detailed documentation of billing errors and overpayments. - T-Mobile’s Responses: T-Mobile has consistently issued vague responses, defending their billing practices without addressing the documented discrepancies. Urgent Requests I respectfully request the following actions: 1. Comprehensive Audit: Conduct a thorough audit of my T-Mobile account to identify and rectify all billing errors, including duplicated payments, overcharges, and misapplied credits. 2. Immediate Refund:Refund all overcharged amounts, including duplicated payments, late fees, and any charges exceeding my agreed-upon monthly cost of $219. 3. Protection from Suspension:Prevent T-Mobile from suspending my services while my account is under review and the discrepancies are resolved. 4. Accountability: Hold T-Mobile accountable for their unethical practices and ensure they provide a clear and detailed explanation of how these errors occurred. Conclusion T-Mobile’s deliberate and continued unethical actions, fully aware of the vulnerable situation they are placing me in, are unacceptable. I implore you to intervene immediately to protect my family from further harm and ensure that T-Mobile resolves these issues promptly and fairly. Thank you for your time and consideration. I look forward to your urgent response - Detailed documentation of payments and billing discrepancies. - Correspondence with T-Mobile, CPUC, and FCC.
Accountability
Am reaching out to you hopefully you can help - wrong information was gave to me with jump on demand plan - I went through the 18 month cycle - I was still charged a early termination fee - Tmobile expert stated that there will not be fluctuation on my bill - Supervisor told me just because the wrong info was gave to me doesnt mean we credit your account for our mistakes - she noted the account that there was a 100 dollar credit given (that was rebate promotion not her doing) - there not holding there team accountable - I was charged 3 different sales tax on one trade in - stuck with a 700 dollar bill after rebate and supervisor told me they gave me a 60 dollar credit for courtesy because I have been a loyal member - her team needs some soft skill development courses (My account need a credit of 328.00 due too the hassle and incorrect information given to me multiple times)
Text is blocked and T-Mobile is saying I was spamming
Please let me know if you are fixing the blocked text message problem. According to the post below, others are having this same problem. I have a ticket open and have been without outgoing texts for 9 days. https://community.t-mobile.com/accounts-services-4/t-mobile-system-blocking-text-messages-stating-they-are-spam-41347?sort=dateline.asc#comments
Bait and switch
We went to our local T-Mobile store to check on the "$1000 rebate on S25". We were on a $120 a month for four lines plan, and were told it didn't qualify. As we were leaving an employee told us that he "found a plan that works"-the Go G5 55 plan for $120 for four lines (my wife and I are over 55 so we qualified). He also promised that it qualified for the $1000 per phone discount. It required sending in the phones by 3/3/25. My wife wanted to wait for the bill to be certain, but that would mean we lost the discount, so we sent them. We received the first bill today and it's for $180 a month, only $500 rebate per phone (nothing to do with quality of the returns-they are prefect but still being examined). This plan only qualifies for half. We were also offered the "Go G5 Plus 55" for $220 a month for $1000 a phone, both "offers" FAR more than the originally stated contract. We even had it "guaranteed" a second time after my wife got paranoid and called T-Mobile's customer service and "Adrian" told us that the plan MIGHT not qualify, so he suggested we return to the store. We did so, and the employee "went in the back room to talk to his regional manager" for about 20 minutes, then came out and ASSURED us that the plan DID qualify, was $120 A MONTH and $1000 rebate per phone. This is a PURE "bait and switch". We can't just go back to our old plan because now our phones are gone and T-Mobile refuses to return them. We are now stuck paying about $100 more a month when we NEVER would have upgraded the phones under that set of circumstances. As far as I can tell, this violates the Federal FTC Act as well as three CA laws: The FTC has issued a Notice that it has determined that bait and switch sales practices are unfair or deceptive trade practices, and violate the FTC Act. CA state Business and Professions Code (B&P) Section 17500: This section prohibits unfair, deceptive, or fraudulent business practices, which includes bait-and-switch tactics. California Code of Regulations, Title 4, Division 3, Article 10, False or Misleading Advertising: This section specifically addresses bait-and-switch advertising. Cal. Code Regs. . 4, § 1304.1 - Bait and Switch Advertising: This regulation outlines the specifics of unlawful bait-and-switch practices. T-Mobile REFUSED to escalate me to a manager and only gave me a PO box for their legal department. This is a HORRIBLE way to do business. it is illegal, likely criminal, and you have pissed me off enough that I now have reported it to the FTC, the FCC, and the CA State AG's office. I also know several DDAs at the Alameda County DA's office who are being consulted.
