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I try to use my Apple Watch Ultra in Saudi Arabia.
After several calls and test and more, still not able to use alone the Apple Watch… I have international plans and the phone works well also in many different countries, active the watch subscription on my plan. The watch works well with other operators, so himself its ok. Any suggestions to make works with TMobile? tks
Military Member Stationed in Japan — No Service Without WiFi (Need Urgent Help)
I’m currently stationed in Japan and I’m having serious issues with my T-Mobile service. It worked fine the first day I arrived, but since then, I’ve had no cellular service unless I’m connected to WiFi. I purchased the International Pass and I’m on the Magenta Max Military plan with premium data and hotspot included, but nothing seems to be working. I have an Iphone 13 Pro Max I’ve called T-Mobile support every day for the past 5 days and gone through every troubleshooting step they’ve suggested, but I still can’t get any connection without WiFi. They have not offered any other suggestions or solutions. I need my phone for my job and this has become a major problem. Has anyone else experienced this while stationed overseas? Any advice or workarounds that helped you get your phone working again? I’d really appreciate any help or suggestions. Thank you in advance!
Review for Exceptional Customer Service
I wanted to take a moment to highlight the fantastic support I received from T-Mobile representative, Hailey. She was incredibly patient, kind, and helpful as she walked me through the steps to fix my phone’s connectivity issue. What stood out the most was her genuine commitment to solving the problem—I felt supported every step of the way, and she never made me feel rushed or embarrassed, even when I realized the issue was on my end (airplane mode strikes again!). Her professionalism, positivity, and dedication made this experience a standout example of stellar customer service. Employees like her truly go above and beyond to ensure customers have a great experience, and I wholeheartedly believe she deserves a raise for the exceptional service she provided! Thank you for having such amazing team members like her—I’m grateful and thoroughly impressed! MarieUnable to connect when outside U.S. with Legacy Pay As You Go
Hello All, I have had a Legacy Pay As You Go for several years now and whenever I have traveled outside the U.S., it will automatically register to the local network and connect to whatever country I'm in. However, it's no longer doing that now. I arrived in Taiwan a couple of days ago and it refuses to connect to any network. When I attempt to manually select a local it provides a listing of five different networks and three of those are labeled "forbidden". When I try to connect to the two that are not marked as "forbidden", it just shows "Couldn't connect" with no explanation. When I was in Taiwan several weeks ago, my phone automatically connected to a local network, Far East Tone, a few seconds after turning it on upon landing. And that's just how it's been the last few years of traveling outside the U.S. It will automatically connect to a local network and I'll receive a text which begins with something like "Welcome to...". I've never had to manually select a network, never had to change any phone settings and never had to notify T-Mobile in advance of my travel plans. I have since installed the SIM into two other devices and results are just the same - it refuses to connect to any network. If anyone would have any ideas as to why I am unable to connect now, I'd very much appreciate reading about them. Thanks! GregDiscrepancy in data usage between phone and T-Mobile app
I am currently travelling abroad and did reset my data tracking in my iPhone the day before I left the USA. The phone shows I have used 660 MB of data since the reset. However, T-Mobile already shows 1.6 GB of international data used in less than a week, almost 3x as much and much more than I would typically use in the US. How can that discrepancy of a factor of 3 be? Shouldn't the phone be more accurate?
Pixel 9, loss of connection while roaming
I've had an ongoing issue with international roaming on my Pixel 9 Pro I was on a trip to the UK about 6 months ago and the phone would drop the connection, typically showing Connected, no Internet. The Internet stays out, I cannot make calls, send/receive texts. I am now in Korea on a trip and having the exact same issue. The only way I can get reconnected is via restarting the phone or hitting repair in the Internet settings menu. I think I lose connection everytime the phone connects to a new tower. I never received the automated welcome to Korea text from T-Mobile. I do not recall if I got one while I'm the UK with the same issue. APN is fast t-mobile. Roaming is on, adaptive connectivity off or on makes no difference. Any ideas?
Simple Choice North America unlimited 5G data
I have Simple Choice North America plan which has unlimited data with 2GB at 5 G rate. Some time back I received a message suggesting it has changed to Unlimited 5G data on this plan. I lost that communication. Is this correct that Simple Choice North America now has unlimited 5G data?
