Recent Content
DIGITS missing line
I have the DIGITS app working for my main phone number. But I have a second line on my phone that I would also like to use DIGITS with that doesn't show up. Without "registering" all lines, which I do not want to do (on a business plan with many phones), how do I get the second line to show up in the DIGITS app? I am assuming that there is some setting on the second line I need to change to have it eligible for working with DIGITS, but I don't know where to look. Thanks in advance for your help!
Advanced Cellular Metrics after area thunderstorms
My internet has been messed up since after major thunderstorms came through the area. I have tried resetting the box and unplugging it for a bit, but when it comes back up, things are still not running as they should. The above listed metrics never looked that way before. Does anybody know what to do?
T-Life App Not Letting Me Log Into My Account
I just switched to T-Mobile 3 days ago. I downloaded the T-Life app as instructed by the sales rep. I brought my own phone. When I try to log in with my ID/phone number and password, I get into a loop that says processing over and over again. I’ve called customer service to no avail and even went back to the store where I signed up. I’ve tried everything to log in and I don’t know what to do at this point. Not feeling so good about T-Mobile at the moment. Id like to be able to use the app.My Q and T-Mobile internet $#!%$
We got the t-mobile internet about a month ago. All our devices are connecting to it EXCEPT the Chamberlain My Q. (Actually, it connected, worked for a couple days, disconnected, connected for a few more days, disconnected, now nothing). After about an hour and 2 phone calls with Chamberlain, when they asked about my router and I told them t-mobile, their response was, "Oh." So, they sent am email with a list of things to check with t-mobile. On with T-mobile for about 30 minutes, the tech couldn't help me, spoke with his supervisor, and came back with, "well, there's nothing we can do. Talk to the manufacturer." I told him that this is not an unknown issue, I am not the first person to have this, nor will I be the last. There are posts going back 4 years and they should know a fix by now! Enough of the finger-pointing! I need a solution! Anyone...anyone???
Unable to connect Chamberlain garage door opener via 5g internet
Working through multi vendor solution to enable MyQ app to successfully connect to Tmobile home internet. After long trouble shooting with Tmobile and Chamberlain, determined port 8883 is closed and the myq server connection requires an open 8883 port. Neither vendor is being responsive with a solution.Legacy Plan Price Increase - Former Employee of 9 years
I’ve been a loyal T-Mobile customer for years, and I’m always on top of my wireless billing, managing my account online without ever missing a payment. I recently learned about a price increase to my legacy plan, but not through the proper channels. T-Mobile claims they sent a text notification on 3-13-25, but I never received this text or any email. When I called customer care for clarification, I was met with a scripted and condescending tone, essentially brushing me off by reiterating that the text was sent. As someone who just added two new lines to my account on 4-16-25, I also wasn’t informed of the price increase then. When I asked for a price adjustment due to the lack of communication, both customer care and a supervisor gave me the runaround, offering no resolution.The lack of transparency and dismissive customer service has left me incredibly disappointed. I own all of my devices, so I’ll be porting my numbers out to a different provider soon. As for the two new lines, they’re still within the buyer’s remorse period and will be canceled. This experience only highlights how T-Mobile has lost touch with both its loyal customers and employees, just as they did during the Sprint merger.
Places
Network & Coverage
Let's talk about our coverage, signal, and roaming experience.Devices
Apple, Android, SyncUP, and more!Postpaid
Accounts, Plans, Features, and Billing.Prepaid
Talk about all the stuff that comes along with T-Mobile's Prepaid service.T-Mobile for Business
Discuss all things T-Mobile for Business.Home & Business Internet
A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet.Magenta Lounge
Talk about the other great T-Mobile perks and benefits, or just hang out and have fun.
