Forum Discussion

nurse1983's avatar
nurse1983
Network Novice
2 years ago

all calls failing

bill is paid all call say call failed -- unable to call t-mobile customer service

 

t-mobile
  • syaoran's avatar
    syaoran
    Transmission Titan
    2 years ago

    Does your device have enough signal.to make a call?  Dialing 611 should always get you to Customer Care if there is enough signal to make a call.  Have you tried powering off your device.for at least 5 minutes to allow it to drop off of the network to refresh its connection? 

    You can also reach out to T-Mobile through DM on Facebook or Twitter.