Forum Discussion

MsSc's avatar
MsSc
Network Novice
29 days ago
Solved

How Do I Activate Call Forwarding From Online Account?

My charging port is broken so I can't charge my phone and the battery has died. I purchased a prepaid phone to use temporarily while I have my phone fixed. Is there a way to activate call forwarding through the website? Using *72 isn't an option since my phone literally has no charge. 

I found the Calling Services Page on T-Mobile's site that says you can go to Devices, locate your device, select Calling & Contacts, and then Manage Calls. But I don't see my phone model listed in Devices. I don't want to use Digits either aside from it being for TMobile phones only. The prepaid phone is on another network. Is there another way to accomplish this? Thank you for your help.

  • Call forwarding usually needs to be set up from the device itself, but since your phone is dead, your options are limited. T-Mobile’s website does not offer a direct way to enable call forwarding for most plans. Your best option is to contact T-Mobile customer support and request call forwarding activation remotely. They may be able to set it up for you.

  • axel990's avatar
    axel990
    Roaming Rookie

    Call forwarding usually needs to be set up from the device itself, but since your phone is dead, your options are limited. T-Mobile’s website does not offer a direct way to enable call forwarding for most plans. Your best option is to contact T-Mobile customer support and request call forwarding activation remotely. They may be able to set it up for you.

    • MsSc's avatar
      MsSc
      Network Novice

      Okay thanks for the clarification Axel,  I appreciate it. I'll contact support for help