Forum Discussion
Message Blocking activated but I can't undo it
When I try to send text messages to my son and/or his wife, I immediately receive the message that Message Blocking is active. But when I look at the list of phone numbers that I HAVE blocked from texts, phone or FaceTime, their numbers do not appear. This only occurred after I purchased the new iPhone13. Previous to that I have had no issue in sending texts to them. I am able to send texts to my other contacts. The only unique thing about my son and daughter-in-law is that their phone numbers are in area code 630 while their sisters are in area code 616.
- Ble55edbyG0dNetwork Novice
I just started having this issue, today! Both my wife's phone, and mine, receive this code "Free Msg: Recipient (family member phone number) unable to receive message - Message Blocking is active". When I looked at my phones blocked list, the number doesn't show it's being blocked. I looked at the message boards and saw how to fix it:
- Go to T-mobiles app “T-Life”.
- Go to Manage (its an option on the bottom right dock)
- Under ‘People’ select your device. (should have your name listed)
- Scroll to Status. Select Scam block>then block messages>and disable (turn off) blocking chargeable texts and picture messages
However, my Scam Blocking is not on / activated. Any suggestions?
- MarcL425Newbie Caller
Was having the same issue. Turned out to be the scam blocking feature that I turned on weeks before. Luckily I came across Studmuffin00’s comment. It fixed my issue.
The fix!
- Go to T-mobiles app “T-Life”.
- Go to Manage (its an option on the bottom right dock)
- Under ‘People’ select your device. (should have your name listed)
- Scroll to Status. Select Scam block>then block messages>and disable (turn off) blocking chargeable texts and picture messages
- Allie_ginnNetwork Novice
If this happens to you it can also be due to the fact your phone bill is shut off. Check it pls
- D_MaxNewbie Caller
alm49er wrote:
When I try to send text messages to my son and/or his wife, I immediately receive the message that Message Blocking is active. But when I look at the list of phone numbers that I HAVE blocked from texts, phone or FaceTime, their numbers do not appear. This only occurred after I purchased the new iPhone13. Previous to that I have had no issue in sending texts to them. I am able to send texts to my other contacts. The only unique thing about my son and daughter-in-law is that their phone numbers are in area code 630 while their sisters are in area code 616.
I’m a new 3 month Network Pass customer and have been having this issue with all texts being blocked if the texts are going to an android user. I just got off the phone with T-Mobiles Network pass customer service ( 888-437-1209 twice…the first customer service rep said if I have my settings correctly set up my texts should work. The second customer service representative said texts from an iPhone user to an Android are blocked (she couldn’t intelligently explain why) I feel like she didn’t know how to fix the issue so that (T-Mobile blocks these messages on purpose) I highly doubt T-Mobile has blocked messages from iPhones to all Androids on purpose. From what I’ve read this seems to be a known issue with post paid customers (and I mentioned this to the Network Pass customer service this and they pretended not to hear me) sooooo just an FYI for anyone wanting to try T-Mobile Network pass!
- studmuffin00Newbie Caller
Figured it out!!
SO i remember a night of playing with my settings I thought I was being clever enabling (turning on) scam blocking but more specifically blocking chargeable texts and picture messages… took awhile for me to notice since I am an apple user that this blocked friends and family using android. . .The fix!
- Go to T-mobiles app “T-Life”.
- Go to Manage (its an option on the bottom right dock)
- Under ‘People’ select your device. (should have your name listed)
- Scroll to Status. Select Scam block>then block messages>and disable (turn off) blocking chargeable texts and picture messages
Viola! Hope this helps.
- Donna2024Newbie Caller
Yes what Evansdominique and Haditadedios said.
worked instantly - HaditadediosNewbie Caller
Yes what Evansdominique said.
worked instantly - EvansdominiqueNewbie Caller
Go to your T mobile profile.
Select block calls and messas.
Select the number associate.
Turn off block chargeable text and pictures.
- alexarledgeNetwork Novice
This is what happens when I do not pay my phone bill.
- lisajulyNetwork Novice
same problem. finally went to tmobile account. found that when i was looking at esim cards i had gone to my settings and blocked messages. check settings “Block calls and messages” and turn off. worked for me.
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