Forum Discussion
No longer receiving texts with security codes
As of this morning, I am not receiving required security codes to log on to websites via text. Is there a way to fix this on my iPhone? I have previously tried switching to airplane mode and back as well as rebooting my phone as I had previously seen suggested. Any advice?
Hey @Tyoung377 We would love to know if any of these options helped you. If you still need help, let us know. 😁
Seems there are also other solutions and work arounds for sms/mms failing and/or getting delay between platforms especially when on wifi and cellular .Depending on what model and SW is currently installed ,the following may resolve:
- if older model Android : enable “free” or “warning" restrictions in message app settings under MMS . Chat settings for text: toggle between uni/auto under input settings to receive when data is off.
- for MVNO sub devices ,check your APN ipv4/ipv6 protocols.
- connections; data usage : set apps to always use mobile data even when on wifi
- if on WiFi calling , and MMSC is http not (s) in your APN profile: make sure your router does not have any firewall or port filter block for MMS app. WLAN ipv4/ip6 set to match APN profile. Ensure to updated e911 address ,enable location.
- enable push/fetch notifications, time-sensitive.
- Specific secure port/udp settings can also be found or provided from support search/tier 2.
- look for short codes to forward your sms/mms to your "tmo.net" email if addon is enabled to receive on email instead.
It seems like every company is sending texts to verify identity now, so it is super important to get those messages. I did find a few settings in the messages app that could prevent you from getting messages like that.
Go to Settings then to Messages. Check the following three options:
- Blocked Contacts - Make sure the short codes that are trying to send you messages are not listed in there.
- Filter Unknown Senders - Should be off unless you have every business’s short code saved to your phone.
- Messages for Business - Tap on that and make sure it is turned on.
These are the first few things to check. Let us know how it goes.
Your texts come through Apple's servers for iMessage unless they are SMS/MMS. Sounds like an Apple issue as most 2FA providers ask what type of device you have to make sure they send the text message in the best way for that platform.
