Forum Discussion

LarryC1369's avatar
LarryC1369
Network Novice
3 years ago
Solved

Replacement Phone

About a month ago I broke my iPhone13. I went to the TMobile store and they replaced it. The replacement phone has no motion detection. It doesn't come on when picked up nor do any of my walking apps...
  • syaoran's avatar
    3 years ago

    Usually a T-Mobile Store will only replace a device if it is defective within the first 14 days.  Beyond that, you can take advantage of the warranty provided by the manufacturer or if you pay for the insurance, file a request to have it replaced through Assurant.