Forum Discussion
T-mobile takes auto pay from account. Says I missed 2 months of payments and suspended my account.
Just today I noticed that I couldn’t call or text anyone so i checked the t-mobile app to see what happened. The app said I missed two months worth of payments and suspended 3 lines. I paid the amount before my mom got bank statements saying that t-mobile is taking our payments that’s been set up with auto pay. When we went to dispute the transaction at t-mobile they said they didn’t see any bill/payment and suspension in their system. In the end they only refunded me the $60 for the 3 suspended lines but the money for the 2 months of service is still being processed.
T-Mobile doesn't suspend accounts for no reason. You should inquire as to why that hapoened. Even if it was a system error, thwn it lets them know there is an issue.
No one here has access to your account so any billing related issues need to be addressed with Customer Care by calling 611 from your T-Mobile line or by sending a DM to T-Mobile on either Facebook or Twitter/X.
It's things like this that reassures me as to why I manually pay my bill a week minimum before autopay kicks in. I don't trust the system to be reliable and it gives me a reason to look over our bill as well.
No you don't understand. T-mobile is already successfully taking my auto pay every month. They just decided to suspend my account for no reason and still charge me for two "missing" months of service even though my bank statements clearly indicate that auto pay is working correctly and T-mobile is being paid for the months they indicate "missing". I am not the holder for the bank accounts that is registered for auto pay so I was unaware if the auto pay was suddenly canceled or something happened to it, so I decided to pay through my bank. Now T-mobile is unwilling to refund my money.
