Forum Discussion
Call Quality issues
I've definitely had 5G call quality issues. I have great coverage in my area both for 4G & 5G and had good call quality with my 2017 4G phone. Bought a Nokia G310 5G a month ago. It dropped calls and call quality sucked compared to my 2017 LG phone. I returned it for refund and bought another Nokia G310 thinking it was the device. The second one was a better with less dropped calls and somewhat better call quality but still not as good as the 2017 LG. I tried using a headset: No improvement. Today I used an App 4G LTE which let me set preferred network type to LTE only. This has greatly improved the call quality. Checking the call details shows calls are going thru on 4G instead of 5G. Hope this helps Android users.
I haven’t had issues with voice coverage on any carrier for years where there has been decent service. I’ve used several different phones from Samsung A32, S21, S23 to OnePlus 8, to Apple iPhone 12/13 to Motorola Edge 2022 5G.
Might be more of a software/handset issue on your device, or local to your area. By default, devices can (and do) switch from 5G SA to 5G NSA/LTE automatically, especially for calls.
I’ve only had issues on 5G SA where coverage was weak for calls. 5G auto typically gives the best, and if/when necessary will switch to 4g LTE automatically.
My phone doesn’t have that capability but the 4G LTE App got it done as described above albeit with call dropping problems.
I found that making calls over google voice improved call quality and maybe eliminates the call dropping.
Kind sad that the T-mobile network isn’t getting it done despite having optimal coverage from my location.
Some of this can be performed more easily w/o a 3rd party app on Android devices.
Eg. Samsung has a 5G toggle.
For calls, if you have the ability, set 5g mode to 5G NSA, which will typically push your calls to 4G LTE, as 5G becomes an aggregated band, not primary.
