Forum Discussion
Solved
Legit? 09/22/2022 Free Apple iPhone SE for legacy 3G user
Hello all, receive an email from news@t-mobile-email.com. I went to a T-Mobile store, not authorized retailer or limited serice. And I was told this is a fake email. They never heard of it and even called a “regional operation manager”. A huge red flag for the store’s assistant manager is the “No Taxes” and one glance at the sender address. They said it was fake.
I have been consistently getting email from this news@t-mobile-email.com, address with promotions, reminder to switch from 3G to 5G since June 2022.
Do anyone know if this is indeed a fake email?
|
|
In conclusion...
As a matter of principle, I spoke to a rep at 611 yesterday, after some digging and overnight verification with his manager, he verified that the promotion is legit and he wrote a note in the comment area of my account. With that, i went to the same store and they did give me an iPhone SE 64GB. It’s not even on an EIP. Thank you all for the assist and guidance. Cheers.
fireguy_6364 wrote:
side question..was it a true brick and mortar TMO store or a 3rd party owned one? might be the difference in knowing and not knowing what was supposed to happen.
The store that he shared with me is a T-Mobile branded store. I am addressing the knowledge gaps internally with our content teams to see how we can make this better moving forward. :)
side question..was it a true brick and mortar TMO store or a 3rd party owned one? might be the difference in knowing and not knowing what was supposed to happen.
Following up to let anyone else with this issue know that, with help from @HeavenM, I was able to complete an in-store trade in of my unsupported device for the iPhone SE. The bottom line is that it seems the store staff just isn’t as well-informed as they should be. If not for @nyc_1 starting this thread, I would have just given up. Thanks all!
@Unleded It is super odd that they are not finding anything like this when you talk to them. We have a couple offers still active that include a few devices for the free UMTS retirement replacements. They are retail only so going to the store will be your best bet. There is a centralized resource for all of our reps that discusses the UMTS retirement details and offers linked to it. You can try to have them look up “3G UMTS network retirement” and see if they have better luck finding what they need.
I may be giving more information that I should here, but I do want everyone to know that new communications should be going out to all stores this week so by early next week they should ALL be on the same page with this. With that said, feedback is a gift. I appreciate you letting me know that there are still some knowledge gaps for our experts. Can you DM me the store location you went to, maybe the names of the people you talked to in the store and over the phone, and when you went? That way I can provide the feedback and advocate for you so when you go in next time, you can have a better experience.
fireguy_6364 wrote:
Thanks @fireguy_6364, but I’m still not seeing that offer anywhere. There is a SE 3rd generation with $400 or $200 off based on trade-in, but the iPhone 5S is not even a trade-in option.
This is very frustrating. I received the same offer on October 18th, and brought the email to a store today. Two members of the store staff insist the email is a phishing scam, and that no such promotion exists. I called 611 from the store, and my rep also could not find this promotion -- though he found a similar one that expired. His advice was just to wait until Black Friday at this point.
@HeavenM, is there any recourse at this point for myself or others getting this offer with nobody from T-Mobile able to even verify the offer exists. I’ve lost too many hours dealing with this ridiculous situation.
Any advice is appreciated!
In conclusion...
As a matter of principle, I spoke to a rep at 611 yesterday, after some digging and overnight verification with his manager, he verified that the promotion is legit and he wrote a note in the comment area of my account. With that, i went to the same store and they did give me an iPhone SE 64GB. It’s not even on an EIP. Thank you all for the assist and guidance. Cheers.Hi HeavenM, the assist-manager checked my account in the store yesterday and she said there wasn’t any flags. So I would let this matter rest. It’s not worth the effort, really. It’s not the Store’s fault that they can’t see it in my account. I wished the system would do a better job connecting the dots.
