Outage in Berkeley?

Over the past two months I've had no service at my work location in Berkeley and have to be on wifi to even use my phone. I've chatted with several agents via the app and they all tell me the same thing, that there is a known outage and that its currently being worked on and that it should be fixed in two days. It's been two months with no change and there are no reports at all that I can find online about an outage in the area. It feels like they are just copy and pasting replies from their manual just to end the conversation. Does anyone at T-Mobile or locally know what's actually going on?