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re cannot received calls after porting from ATT (make calls/text ok)
Hi all,
After ATT confirmed porting is done, and Tmobile confirmed my # is ported in,
I cannot received calls..all calls went straight to voice mail and not ring. making calls, and text are okay.
I spent last 3 days aprox 4-5 hours daily with Tmobile - checking all the setting, remove and put in sim card, and reset network.....etc many steps but still not working.
Last conversation i had is Tmobile going to re-broadcasting my # as per tech my phone setting is correct. Tmobile tech is trying to help but it has been soo frustrated.
Anyone has good idea please ? Thank you.
PS: I am waiting for Tmobile tech to call me back at 4pm. I am calling again as i have not received the call back yet. I have my own i phone, and not using phone from ATT or Tmobile
Yes, the calls are going to default voicemail (one of option) which i choose when setting up pass code.
I see your point. i am on the phone with tmoble, and the tech is trying to explain to their port dept.
it seems he think something like “re-active” my number need to be done..
OMG,, this new tech person (Jeremiah) from Maine is really good, and he just called me back on my cell, and the issue is now resolved!!
Also, thank you for your comments!.
Yes, the calls are going to default voicemail (one of option) which i choose when setting up pass code.
I see your point. i am on the phone with tmoble, and the tech is trying to explain to their port dept.
it seems he think something like “re-active” my number need to be done..
OMG,, this new tech person (Jeremiah) from Maine is really good, and he just called me back on my cell, and the issue is now resolved!!
Also, thank you for your comments!.
If the calls are going to your T-Mobile voicemail, then the porting to T-Mobile is complete. T-Mobile needs to get busy and associate the incoming line with your SIM. If they are going to your AT&T voicemail, the port is not complete.
Thank you for your reply!.
Yes. i did check forwarding status myself and with Tmobile together, and I did not have call forwarding on.
Ports normally happen fairly quickly but sometimes they are delayed. It’s interesting that calls are going to voicemail. Have you checked your unconditional forward status?
