Forum Discussion

LupeAC's avatar
LupeAC
Network Novice
2 years ago

service in Czech Republic

Why can’t I get service here if T-Mobile says I have it?

international service
  • fireguy_6364's avatar
    fireguy_6364
    Modem Master
    2 years ago

    did you contact TMO and have it turned on? do you have roaming turned on within your phone?

     

    i recommend going to the link and scrolling all the way down to the bottom and going through the FAQs...specifically the parts like below.

     

    I have an Essentials™ plan. Do I get international roaming benefits?

     

    Essentials™ plans get free texting in 215+ countries and destinations. If you need data, purchase International Passes to get high-speed data and unlimited calling for 1, 10, or 30 days.

     
    How do I purchase an International Pass?
     

    If you’re a primary account holder or authorized user, get an International Pass by using your T-Mobile app, logging on to My.T-Mobile.com, or following the link in the welcome text message you get when you enter an eligible country. Also, you can call our Team of Experts® before your trip by dialing 611 on your mobile device.