Forum Discussion

Tracy_M_'s avatar
Tracy_M_
Newbie Caller
3 years ago
Solved

Usage Details

How do you check your current usage details? I cannot find it anywhere! Not the text, talk, nor data usage!

  • Hello all. I posted in the other thread (USAGE DETAILS NOT UPDATED | T-Mobile Community), but I am so excited that I wanted to say here too: The usage details are now back to normal. 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!! 

  • HeavenM's avatar
    HeavenM
    Community Manager

    Hello all. I posted in the other thread (USAGE DETAILS NOT UPDATED | T-Mobile Community), but I am so excited that I wanted to say here too: The usage details are now back to normal. 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!! 

  • syaoran's avatar
    syaoran
    Transmission Titan

    Usage details are not in real time.  Usage can take up to a few days to show on your account depending on the type of usage you are referring to.  Texted numbers will be listed in your bill details for each billing period.  T-Mobile does not store the contents of texts to view.

  • gramps28's avatar
    gramps28
    Router Royalty

    What type of plan do you have? Prepaid plans don't have detailed billing.

  • It’ll show usage details and then bring you to benefits, completely away from where I’m trying to get at. Like why is it not showing my usage details