Forum Discussion

June1986's avatar
June1986
Network Novice
2 years ago

why is a number in my contacts getting blocked?

My grandma tells me she keeps calling and I never pick up. I never have received a call from her. So when I checked I realized her number keeps getting blocked/ marked as spam even though she's in my contacts and not blocked. How can. This be fixed?

  • gramps28's avatar
    gramps28
    Router Royalty

    Do you have scam shield activated? The number might be there.

  • June1986's avatar
    June1986
    Network Novice

    It's not in the list. I checked few times. Even if I go I to contacts the number doesn't show as blocked, but whe. She calls for some reason it blocks her

  • gramps28's avatar
    gramps28
    Router Royalty

    Go into the phones dialer, press the three dots in the upper right, go to the settings, block calls and  see if the number is there. If it's there, click the X and it will ask if you want to unblock the number.