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junoh_shim's avatar
junoh_shim
Network Novice
2 years ago
Solved

Apply for simunlock without tmobile phone number

I signed up as a member, but I can't access the simunlock request page without a t-mobile’s phone number. Should I sign up for a t-mobile’s phone number for simunlock? I'm working abroad now, so I h...
  • fireguy_6364's avatar
    2 years ago

    unless you are a TMO customer they will not unlock it for you. and even then there are requirements that must be met in order for them to do it..

     

    https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

     

    Unlock eligibility requirements

    We unlock mobile devices that meet the following eligibility criteria free of charge.

    Device eligibility is determined as follows:

    • The device must be sold by T-Mobile.
    • The device must not be reported as lost, stolen or blocked.
    • The account associated with the device must be in good standing.
    • The device must also satisfy all the Postpaid or Prepaid unlocking requirements outlined below.

    Unlock eligibility for mobile devices on Postpaid plans

    • The device must have been active on the T‑Mobile network for at least 40 days on the requesting line.
    • If the device was financed or leased through T‑Mobile then all payments must be satisfied and the device must be paid in full.
    • If the device is associated with a canceled account, then the account balance must be zero.
    • T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

    Unlock eligibility for mobile devices on Prepaid plans

    • At least  365 days  must have passed since the device was activated on the T Mobile network.
    • If the device was activated less than 365 days ago, then the   Prepaid account associated with the device must have had more than $100 in refills during that period for each line active on the account.  In   addition, more than 14 days must have passed since the device was purchased.
    • No more than 2 mobile device unlocks have been complete per line of service in the last 12 months.
    • T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.