Forum Discussion
SCOLCLASS
3 years agoNewbie Caller
Unlock code
When I go to the unlock page for my samsung s21 it says not eligible to be unlocked code 14. Phone is paid for,.
- 3 years ago
SCOLCLASS wrote:
When I go to the unlock page for my samsung s21 it says not eligible to be unlocked code 14. Phone is paid for,.
Also if you meet the requirements Tmobile will send you a text letting you know it's unlocked
I received a text letting me know my Pixel 6 was unlocked after 40 days.
fireguy_6364
3 years agoModem Master
https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
specifically…
Unlock eligibility requirements
We unlock mobile devices that meet the following eligibility criteria free of charge.
Device eligibility is determined as follows:
- The device must be sold by T-Mobile.
- The device must not be reported as lost, stolen or blocked.
- The account associated with the device must be in good standing.
- The device must also satisfy all the Postpaid or Prepaid unlocking requirements outlined below.
Unlock eligibility for mobile devices on Postpaid plans
- The device must have been active on the T‑Mobile network for at least 40 days on the requesting line.
- If the device was financed or leased through T‑Mobile then all payments must be satisfied and the device must be paid in full.
- If the device is associated with a canceled account, then the account balance must be zero.
- T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
Unlock eligibility for mobile devices on Prepaid plans
- At least 365 days must have passed since the device was activated on the T Mobile network.
- If the device was activated less than 365 days ago, then the Prepaid account associated with the device must have had more than $100 in refills during that period for each line active on the account. In addition, more than 14 days must have passed since the device was purchased.
- No more than 2 mobile device unlocks have been complete per line of service in the last 12 months.
- T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
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