Forum Discussion
T-Mobile Business Internet is worse that their home Internet.
Hello all. I have been testing out the Home Internet and the Business Internet through T-Mobile. I started with the Home Internet, but I could not run my server because of the port forwarding issue. ...
I was scrolling through the community and this title caught my eye. Although my experience wasn’t due to network, but how contrasting the experiences are between home and business internet at T-Mobile is astounding.
Frankly, T-Mobile Business Internet is (still) a mess and a joke.
Through my experience, it is straight forward and simple on the T-Mobile Home Internet side to have questions answered, access my account, and to ultimately receive internet.
On the contrary, the business process is a mess. For one, you work through a representative, which sounds good in theory to have that personal experience; however, that representative changed hands 4 times in the first year. So, when they "accidentally" sent me 3 boxes and charged me separately for all 3 lines, you would think they'd have documentation and process in place for handing things off when a representative changes. Nope. Not at all. Not only did it require multiple e-mails and phone calls to explain the situation, the previous representative was told to "no longer work my account" by their manager, so they couldn't step in and help if they wanted to (so I'm told). Just an odd way to conduct business if you want to provide that "personal" touch through representatives.
Adding another layer of a poor user experience. There is a business support line (which, makes sense as representatives don't want to handle the simple day-to-day things like changing a password), but the issue here is the inconsistency of both sides forwarding you to the other for things that are above a password reset and below needing a new product. It's incredibly frustrating as a user of this product.
Oh - one more example of how poor the business home internet processes are. When selling my business and changing hands, instead of transferring the device and my account to the new owner, they sent him a new device and added that device onto my account. So although I was able to cancel my device, my account remained active receiving charges from the new device they sent the new business owner. All through this, no communication was received on my end.
It's just shocking to me how poor the Business Internet process and experience is relative to the Home Internet. Could not contrast more.
