Forum Discussion
Tmobile problems on my return of phone
I have been with Nextel since 1997, then it changed to Dprint and now Tmobile. So 23 years they have had my business account. I sent one of my business phones that was in warranty by UPS to Tmobil...
Funny, this is happening to me at this exact moment. UPS will not file a claim for me because I am not their customer or the creator of the return label. T-Mobile is the customer and refuses to file a claim. T-Mobile received the package on 3/25/24 per UPS, but T-Mobile is all the sudden on 5/3/24 saying that since they cannot find the package that they must have received an empty box. I am being charged $1430.29. I have been on a 3-way conference call with UPS and T-Mobile for an hour. UPS is asking for a phone number to the warehouse to file the claim and T-Mobile is refusing to provide on, claiming that there isn’t a phone number. They are now in argument with each other that they are both providing me the incorrect information. T-Mobile just offered to cover half of the phone expense if I agree to pay the other half. I am not paying $715 for a phone that I do not have in my possession. T-Mobile is a multi-million dollar company and scamming their customers. I will be contacting an attorney, BBB and any other method that I can. Please tell me how your cases are resolved. Feel free to contact me at 502-817-2264.
I am having this exact same problem. I purchased a new phone due to a promotion and once received, I shipped my old phone back via their plastic package and shipping label via UPS. I show tracking of the phone being received at the tmobile warehouse; however, tmobile is saying that they didn't receive the phone or it wasn't scanned in, and basically there isn't anything they can do. They did credit my account for 1 month the 40 some dollars for the month, but I don't want to have to call them every month and essentially re-tell the same story for month after month. Has anyone ever had a resolution with this common problem? Please share any advice anyone may have if you've ever had this resolved. Feel free to text me at 740-891-3028 Thanks!
